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Tiffany Gann

We toured this facility last week looking for a place to call home for a loved one. When we got there, we were told that the girl that gives tours was too busy for our scheduled tour, so they had the receptionist that had only been there for a month give us the tour. Unfortunately, she was unable to answer any questions. When we asked about pricing, we were told, "it should be in the packet." We asked if someone could sit down and go over it with us since this is thousands per month we are looking at spending. Jordan tried to deflect our questions, and was displaying body language while turned away from us and leaning against a wall that she would really rather be anywhere else. This lack of professionalism made us uncomfortable with the facility as a whole. If thats the type of service we were getting on a tour, what type of card would a love one receive?

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Alena Dollarhite

My mom was at the Willows of East Lansing in June 2025 for a couple of weeks. The professionalism of the staff, the care she received was exceptional. The activities were engaging for both the rehab clients and residents. The food prepared by the chefs was quality ingredients and delicious. I would highly recommend the care facility to those in search of rehab and from what I am learning for assisted living care. I appreciate each and every staff member who provided care to my mom for their expertise and patience needed to care for the elderly.

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kelly byrnes

My sister was just admitted here yesterday. I came in today to see how the accommodations were. It surpassed my expectations. The place is very nice and clean, the staff is exceptional, the food looks good and it seems they really care about their patients. I felt such a relief knowing she was in a good place!

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Annette Hedges

When I was admitted to the hospital, I had a bad attitude, and I was scared. However, the Nursing staff and the CNA's made my fears subside. I witnessed the Team work hard to implement my care, and I was taken care of very well, from the Nursing department to the CNAs to the Therapy department with the Life enrichment program to the 4-star Kitchen, even Housekeeping, they all were involved with my care and recovery. If you have a Loved one who needs care it would behoove you to let this Team of Professional's treat your treasured family member, they will receive top notch care at all times. In Christ Love and Joy, Annette Hedges

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blackj0318

My mother was there for rehabilitation and needed to go to Sparrow due to chest pains. She is 91. When I picked her up from the hospital (12/30) she did not have her coat, shoes or hat. She was freezing. The hospital provided blankets while she waited to be seen. The rehab person was wonderful. She was so calm and shared about her family. The wait staff was wonderful. Camille was fantastic. They get 5 stars. 2/21 I was told a follow up appointment with your staff would come the following week. They called to get the address and never showed up. It’s been a few weeks now. No need for follow up now but I thought you should know.