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Gerry Trudeau

As a patient just coming to have a Colonoscope on 1/26/26 I was instructed to be there and check in by 1015am. I was there and being processed in at 10am I thought great, this are going nicely. Got in to my room and the different nurses and aids doing all the prelims for the procedure. I was all checked and ready to go about 1040am. I sat in room #9 until 1220 before they came to get me for the procedure, over an hour and half. I got into the surgery room and all went good there, nurses were very respectable. It is after the procedure I am upset about. When I woke up in room #9 things didn't feel right under me, I was wet and cold. I was still groggy and fell back to sleep for a few. I woke back up when the discharge nurse came in and asked if I wanted to get dressed? She left the room and when I went to get dressed I pulled the covers back and seen that I was laying in my shit and vowel from my procedure! They never removed the pad that was placed under me, or even cleaned me up at all. It was very discus sting, I cleaned up best I could and took a shower when I got home. Very not cool Otsego Memorial. I hope this isn't how you treat all the veterans the VA sends you! Gerald Trudeau,

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livinlifefree

I have been to this ER multiple times over the past few months for different issues, and unfortunately my most recent visit was extremely disappointing, and no better than the rest. I came in due to a sudden onset of severe nausea accompanied by significant stomach and flank pain. Blood work and a urine test were performed. I clearly explained several possible causes that I knew the pain was not related to. I was given IV fluids and Zofran, but no pain medication despite asking twice. Only after my husband called the nurse while I was sobbing in pain was I given something they referred to as a “pain medication,” which I later learned was intended to ease stomach spasms, not treat pain itself. Because my blood sugar was low, I was given peanut butter crackers and apple juice. I tolerated the crackers, but just a few sips of juice made me nauseated again. No one followed up to ask how I was feeling afterward. My discharge paperwork states that I left “significantly improved,” which is simply not accurate. I felt no better than when I arrived. No additional diagnostic testing was done — no ultrasound, CT scan, or imaging to rule out kidney stones, intestinal blockage, or other potential causes of my symptoms. I was ultimately diagnosed with “menstrual cramps,” yet it has now been three weeks and I am still experiencing ongoing pain and nausea. Based on my experience, I would not recommend this ER, and especially not Dr. Jerry Henderson. I left feeling dismissed, inadequately treated, and unheard.

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ray peck

I had a minor yet extremely painful injury that possibly could’ve been more serious than it looked. They got me in right away, got me stabilized, took great care of me and were very patient and professional. I knew I was in good hands. Nothing but good things to say about the team. Highly recommended.

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Lisa Coleman

Most of my 4 day experience in this hospital was good. I had good nurses 95% of the time. The first nurse i dealt with in the E.R. wouldn't listen when I told her my IV hurt bad she put it in wrong. Had a different nurse change it out. As for the other bad experience was the nurse I had one night she has a nasty attitude. My last complaint os of people cant visit after 8 then I shouldn't have to listen to someone's very loud tv down the hall.

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DeVonna Lancaster

Had my daughter in ER Monday She was released and sent home with medications. Following day we ended up back in with Dr. Andrew Dygert. He was able to make her comfortable and switched her medications. He had a great bedside manner. He was thorough in asking questions and explaining things. All of the staff was friendly and facility was clean.