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L K

I'll start by making this point-- It takes a special kind of person to be a nurse or CNA. Good ones are hard to find and I salute every one of them that do the job well. They are angels in scrubs. It's a hard job that most wouldn't want to do. With that said, I've heard a few people explain how under-staffed Mission Point Forest Hills (now under a different name) is. One nurse for 30 patients and 2-3 CNAs to help. I do feel bad for a lot of the staff. It's not a fun job to do and it's got to be hard to keep up moral. They shouldn't be ignoring people though. They should be taking lunches and breaks at different times and should never find it acceptable to make patients wait long. Most of the staff are pretty nice when you see them. The big issue is getting them to respond to the call light. My mom has been here four days and she's had to wait for someone to respond to her call light in excess of 45 minutes several times. We've actually been timing it. She needs help with getting to the toilet and back to bed. It's painful to wait an hour for help when you gotta go, yet, that's happened several times. It continues, even though I've complained to the manager, Mia. Speaking of pain, they do not give her her pain meds on time either. She's waited over an hour for those too. That's a big deal for someone whose just had surgery. If mom cannot get someone to her room, she'll call me. I'll then call the facility and then they typically get to her within a few minutes, but if it happens to be during a shift change, it could take over an hour. I know because I'd be on the phone with her for the entire hour, then, when we tell them how long it's been, they say that's not correct. BS, this is why we write down the times. Yesterday, after waiting an hour to get help going potty, she was left on the commode and yelled for help to get her off and back to bed. She got help after I ended my call with her and called the facility again. Then, when I called her back again, she was bawling because of how poorly she was treated. She heard them outside her door saying unkind things about her. The reason for mom's stay is rehab, so should be short, thankfully. I walked the halls for about 20 minutes at 3pm on a Saturday and only one patient turned their call light on. I could see 2-3 CNAs sitting and standing at their station during this time and more than 15 minutes passed before one mosey'd down to her room. There's just no good reason for that. On the plus side, mom has really liked the food. She is provided with 3 meals per day. She has no choice in what she gets but so far, she finds the food to be "pretty good." From what I've seen, the meals look palatable and she gets an adequate portion. The rooms are a decent size and are private. There is a shared half bathroom between two rooms. Each room has a large window which can be opened for fresh air. There are no chairs for guests. The staff said they could bring us some, but never did. Furnishings consist of a hospital bed for the patient, a 6-drawer dresser, a stand with a drawer and a door, and a wardrobe with four drawers. There's not a lot of decorations and the ceilings are low. The walls are beige and green painted brick. The floor is old-school tile. Outside the rooms, the facility appears old and generally clean but some of the halls smell strongly of urine every day. UPDATE.. We pulled mom out of there on day 6 and brought her home. It got worse daily, in every way. They ignored her, were being rude to her, didn't care if I'd call and complain either. Mom cried daily. One day, they waited so long to help her to the commode that she had an accident, then they left her in her urine for an hour. They'd drop her meal off when she was sleeping then take it away when she woke up because it sat there 20 minutes and they couldn't warm it up, so she'd go hungry. They got meaner by the day. One person I spoke with when I called asked "what did you say your name was? Karen?" I feel horrible for every patient there or in any other facility like this. It's heartbreaking.

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Alton Marshall Sr.

Terrible place for short and long term care. The staff acts like they barely want to work and the and the just give you the run around. The facility is in awful shape. I pulled up to the place and it's people in wheel chairs smoking cannabis Infront parking lot.

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Cassie Welch

Intersect of Forest Hills is a warm and welcoming community where you feel at home the moment you walk through the door. The residents are friendly and share that they enjoy their private rooms! I enjoyed my time spent with the staff and residents in this community. Bravo team!

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Randall Daghuer

Top notch quality care! Compassion, kindness, and professionalism! Care team is very attentive and detail oriented! IHC Forest Hills is great!

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Mary Childs

Intersect of Forest Hills is a great place to come and heal. My loved one was admitted here for short term rehab, and she received the best care. Nursing was great, activities kept her so busy, and the room/ facility were so clean! Highly recommend Intersect of Forest Hills!