Optalis Health & Rehabilitation at Kent-Crossing is a Medicare-certified nursing home located in Grand Rapids, MI. CMS overall rating: 1 out of 5 stars. Google rating: 3.8 out of 5 from 79 reviews. Accepts both Medicare and Medicaid.

Optalis Health & Rehabilitation at Kent-Crossing

grand rapids, MIMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

2320 E Beltline SE

Grand Rapids, MI

Kent County

Service Area

This nursing home is located in Kent County and serves residents in the MI area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Chain Affiliation

SKLD

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.50 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.74 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 72.2% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 51.4% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

3.8
79 reviews
Jennifer Herman

Jennifer Herman

Nicole is wonderful and helping get things corrected . She always goes above and beyond. The therapy team is amazing in my healing journey . I cant wait to go back to therapy. However; the therapy is a separate company from Optalis. Christine also does a very nice job here, but she shouldn't have to babysit people who only want this job for the paycheck! Not everybody is like that, but it feels like a good portion of them are. I'm going to give an update rather than an edit so it all makes sense. They have been quick to make things right with me as well and come and talk to me to correct things so I have adjusted my stars as well.

Verified Google review
Cherrish Hudson

Cherrish Hudson

Paula is Fabulous Nurse ! She is always helpful and joyful! She makes my day coming into the Nursing Home and makes me feel very welcomed! She is very good at what she does ! I just love her 😍

Verified Google review
Ann Brown

Ann Brown

Alot of changes over last 5 months. Charity is working hard individually and collectively with residents to meet any changes they request. Activities is increasing their offered activities and adding new outings for residents to enjoy. Nurses are focused on individualized care. Dinning service is centered around an atmosphere of dinning out and the feel of home breakfast, lunch, and dinner. Social Services works with residents, families, and community resources to help residents in every aspects of transition into/out of/and during stay at the facility. Therapy is amazing, encouraging residents to improve using many forms of activities. Management cares what resident, staff, and families need and request. These are caring people working to meet the needs and requests of each resident in a safe manner for all residents in the facility.

Verified Google review
Mark Sefcik

Mark Sefcik

My name is Mark and I have been a resident here at Optalis on East Beltline since my spinal surgery to repair my vertebrae that had gotten worse due to neglect on my part. I have been blessed with the aides, nurses, staff, therapists, activities personnel, maintenance and my fellow residents helping me in my recovery and I still have a way to go. I would recommend sending my Loved Ones here without question. I look back now and blessed to have landed here, and if you need a quick tour ask for me Mark at the Front Desk

Verified Google review
Judy Mourer

Judy Mourer

The nurses are nice and the aids good and I love the activities that are provided for us. The therapy people are also very good at what they do to. Charity is also good at her job and making sure we are happy.

Verified Google review

Reviews from Google Places for Optalis Health & Rehabilitation at Kent-Crossing. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.