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Skye Lee

Protect yourself and find better care, it's out there! The administrative staff runs the show here, not the providers!! They take active steps to be unpleasant and are becoming well-known for their abusive attitude towards their employee’s and the carelessness towards patients. Several great doctors and employees retired or quit in the last couple of months due to the abrupt negative changes in the environment and the very poor communication to staff making it very challenging for all of their employees. The new administration is changing everything about GVMS. This is no longer an excellent, caring place for people of all ages. They have instead criticized their younger workers, choosing favoritism and choosing to ignore workplace issues. Overall making this an unfair and very toxic environment . Patients are put as second priority due to those who work there don’t put in the enthusiasm of compassion that they were hired in for, instead they will talk badly about their patients and other coworkers behind the scenes. And rather than the management fixing this for patient priority, and simply decency, they will tell you to suck it up or go find somewhere else that cares. They rather seem to priority for how much money they will be saving with vaccinations, other equipment, and hiring people who are not experienced to the practice. If you are already healthy, and just need a quick blood test, then this is your place! But if you need a long-term care relationship with your providers, their nurses and a management who know your name and actually care, go somewhere else.

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Ted Perez

I woke up recently with severe pain in my knee joint. The pain was so severe that it was difficult to put my leg into my pants. I quickly consulted an orthopedic specialist, who, after examining my knee and an X-ray, advised me to consult with a vascular specialist. The vascular specialist, who, after examining me and reviewing my file, advised me to see an orthopedic specialist. The pain persisted, and I was becoming desperate. I was able to slip in to see Dr. Sharyn Doden, a primary care physician, who practices with Grand Valley Medical Associates. I described my symptoms, Dr. Doden examined my knee, asked some pertinent questions, and reviewed my file. She immediately and correctly diagnosed my condition as gout and prescribed a five-day therapy. The pain diminished noticeably after the first dose, and I felt almost complete relief after the second dose. Thanking Dr. Doden is appropriate, but insufficient. She should be declared a National Treasure.... Ted Perez

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Danielle Burnett

My mother has been a patient of Dr. Drumm for decades. She was recently hospitalized with a life threatening spinal infection. She went to a rehab afterwards which sent her with a 30 day supply of all her new medications. At her follow up with Dr. Drumm they didn't bother to take note of all her new meds and proactively have them prescribed for her. I had to call them and read off to them all the meds and have them send a prescription, which still hasn't been done almost 48 hours later and now today is Saturday and their office is closed. We called to follow up several times expressing the need for urgency. My mother is suffering. This office does not care about their patients. It is abundantly clear!

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J DK

They actually missed something the doctor ordered. So I had to give blood twice. Then she said “that’s easy to do”. What? Not doing what the doctor requested is easy to do. Then they tried to act nice and say “we won’t charge for extra blood draw”. Hey my time and another day of sore arm was enough. If it’s an easy thing to miss, then they need to do a very close look at their procedures.

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HipsteRev

I am blessed by the care of an MD with decades of experience, knowledge, skill and positive patient relationships. I am sad to see him retire later this year, however, Doctor Drumm took the time to show me who was accepting patients to ensure I will be in good hands. I’ve had great specialist referrals when needed and have improved health. The Follow My Health Portal is the best seen to date. There is a small learning curve to navigate and also practice details (lab, hours, contacts). Overall a clean and well-run facility.