L

Linda Linseman

I was in the Rivers for 12 days following a total knee replacement for rehab. I was rather nervous because I had never had this type of care before and boy was it painful. Everyone took amazing care of me with kindness and empathy, while all were good there are a few I want to acknowledge for going above and beyond. Lanika Jones, Nurse Brown ❤️ Tanika (who knew I loved the rolls) Aisha who kept my room spotless and smelling wonderful Nurse Maja, Nurse Jan and Brittany Brown. Danille in PT who worked me out and gave me encouragement when i had my moments and got my ice packs ready and Altheaa who worked my arms to gain strength to master my walker and cane. These ladies looked in on me all the time and made me so comfortable. I was able to be discharged home yesterday the 27th (whole other story lol). Thank you again to these special ladies!!!! Please honor them they are remarkable Linda Linseman rehab patient in room 1041

J

Jason Benavidez

Warning: This review applies only to The Rivers Physical Therapy (NOT their Independent Living, which is excellent). If you love your family member, DO NOT let them stay here. The food is miserable, and the care is worse. My mom was left for hours when she needed cleaning, which caused a severe rash. By the end of her two-week stay, she looked so neglected that I wanted to cry — she left in far worse shape than when she entered. Yes, there may be a few caring staff members, but overall the culture felt dismissive and bare minimum. Most of my requests were ignored. It was heartbreaking to watch. The day after leaving, my mom already looked 1000x better. That says it all. This facility is, in my view, a dangerous place for vulnerable people. I will never allow my mom or anyone I care about to set foot there again.

L

Laura D

My mother has lived at The Rivers since January 2021 and has lived in most of their units. The staff has accommodated her, and our family, at every opportunity & continues to keep a close eye on her. They host quarterly meetings with updates from each division and we are happy with her progress so far. We hope that she continues to thrive at The Rivers for a long time to come.

R

Rhea AN

I visited. Aside from a nice woman I knew, everyone seemed miserable. We had to wait for Michael, the admin in charge of intake. He was smoking in his car but came in. Just dense and unprofessional. Said you had to visit before 8pm. Well, legally, I could’ve gone in any time if my mother needed me so whatever. The medicare people confirmed this. The Rivers said they had room, went through paperwork then they “didn’t have room” - rather than tell us, I had to call 5x. It was ok because I interviewed a few people who had loved ones there and they were 85% negative. Some were horror stories. It is ok if you have your mental capacity but they are understaffed and overworked. I certainly wouldn’t put a person in memory care here. This place has numerous marks against them. Do your research.

R

Reid Beyerlein

Do NOT send anyone you care about to The Rivers. The reviews speak for themselves, and if Google allowed negative stars, I would use them here. My father stayed there for three weeks, and we were fortunate to arrange for family and friends to visit daily from 8 AM to 8 PM because we were uncomfortable leaving him there. The level of care was severely lacking. One night, my father was found crawling naked on the floor, trying to reach the bathroom because no one responded to his call button. They would not provide us or my father with his physical therapy records and didn’t send them to the inpatient rehab facility as requested, which caused him not to be able to get the necessary therapy he needed. During our visits, we repeatedly overheard staff expressing how much they disliked working there and were glad when patients left. If Medicare truly understood what was happening behind the scenes, they would never maintain a 5-star rating for this facility. It's a disgrace that places like this are allowed to operate. Please do your own research, read the reviews, and do NOT let anyone you care about stay here To the Rivers reply, we tried several times to discuss with the Administration. We were told it needed to go through the head nurse on call which we did. Obviously these requests never got to you which goes to show the issues at your facility. My father requested his medical records, 3 weeks later The Rivers finally got back to us and wants to charge $108 for them. Unbelievable!