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Kurt Swigart

The social worker did not help very much I made numerous calls to get information. She never really got back with but one time. I had to drive there and go to her office to get her to respond. My mother got sent home during the holiday. Her meds were not ready. No hospital bed, no wheeel chair. Then the front staff would make her stay up front because they wanted to keep an eye on her because she kept falling and the one Sunday my mom called me to tell me she fell and the staff called me back almost 2 hours later to tell me she feel. So I got back to where we live and it took less than an hour for a social worker her to tell me my mom dosent qualify for a bed. I just don’t understand why it was so difficult for this place to get things moving. Stay away from their if possible. I will say that certain staff members were great and caring. State needs to come in and look that place over.

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Hazel Little

My mother spent 5 days here and came home very fearful everytime we came near her. She complained of left arm pain and it has been 6 days since she was released and it is still so sore she can't use or lift it. The RN didn't seem to know anything when I was picking her up. The place seemed very chaotic and unorganized. I was given part of her pills and told to make sure they were all there without the med list. There were pills missing. When questioned about her emergency pills, they brought me that bag and some of her daily pills were in that bag. Because of the confusion and high anxiety my mom was displaying, we don't believe she was getting some of her daily meds that were placed in the wrong bag. It was a very grieving experience. We feel so bad for my mom for placing her there.

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Eric Maki

The level of incompetence of the leadership staff is remarkably bad. The facility is dirty and not maintained. There are broken light fixtures in rooms, beds that are broken with alarms ringing incessantly day and night and pieces of the building's facade falling apart. The food is unhealthy and served cold. The staff to patient ratios are not in keeping with a facility that prioritizes positive patient outcomes. Getting sent to here is a one way ticket. To all: Best wishes in finding the care your loved ones needs. Be warned: Do not choose this location if at all possible.

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David Dack Maki

I would give this facility zero stars if I could. The facility was in extremely poor condition. The walls were crumbling, and most of the light fixtures had working bulbs. The toilet in my mom's room was broken, and the tub was moldy. There was no maintenance staff over the weekend to fix a bed that incessantly beeped all night. The food was terrible, lacking nutritional content and fresh ingredients—just a plate full of beige. There was no way to contact medical supervision to adjust her pain medication over the weekend. Overall, the facility was poorly run, with inadequate services, insufficient maintenance staff, and a lack of cleanliness. My mom called this place the “living hell.”

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Judy Mcdaniel

My dad was just recently admitted to Medilodge of Westwood for rehabilitation. To my surprise they started his physical therapy the same day. Most places wait until the next day. The staff was very friendly and seemed to genuinely care about him and they joked with him and made him feel welcomed. Thanks Medilodge 😊. I'd like to add to this review. Since being there bout a week my dad ended up back in the hospital with a serious UTI infection which turned into sepsis as well. He isn't happy there at all. Nobody goes to check on him only at medication time. His food is always cold and his room is to. My dad is 90 years old and is very weak and is a fall risk. He's not getting better He's actually going backwards. This was the only place that had a bed open. Management and staff need to communicate more and someone should always be able to answer ⁴the damn phone. Put it in your pocket. Sry but not impressed with your company like I was at first