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Mary Murray

My loved one just went to the hospital from this place. The hospital discharged him but l spoke with the housing director at Grand Haven Hospital. I am appalled about what she told me. She said his condition when he got to the hospital was not good. She said his face, clothes and body were dirty and she cleaned him up. She said he was sitting in a soiled brief pull up. And that it was awful how our elderly were treated in nursing homes. He tells me when he calls for someone to come at this nursing home, they never show up for hours, if at all. I have heard this is the worst nursing home in Muskegon. Lakewoods told him they were taking him to Harbor Terrace, even in the van and brought him here. That’s fraud. I looked it up. I am calling the state about both places tomorrow. I now call about the loved one in here and no one responds by calling me back. I called the number they give you for the owner and l cannot get anyone. The voice mail or whatever it is does not work. My loved one is stuttering so much at times that l can’t even understand him. The DON said if he showed good faith and did therapy on his own, their therapists would help him. They have not as of yet. They received a letter saying he was approved for LONG TERM CARE and my fear is THEY JUST DONT CARE IF HE GETS THERAPY AND IF HE EVER GETS OUT OF THERE! ITS LIKE THEY HAVE IN THE BAG. No one will call me back now. I can’t get out there due to lack of transportation and a winter storm! HELP SOMEONE! DO THERAPY WITH HIM! HE IS NOT REFUSING IT!! This weekend THEY SAY THEY HAVE NO BEDPANS! HAVE YOU EVER HEARD OF A NURSING HOME WITH NO BEDPANS FOR PEOPLE WITH DISABILITIES??!! He dropped his urinal on the floor and he cannot get anyone to come and help him get it! He feels so helpless!! My God! I WAS TOLD HE WOULD GET THERAPY! 2 nurses aides came down to get him at 3:55. The therapy room closes at 4:00. THAT IS NOT THERAPY! Very sneaky. I have called an elder care lawyer at Parmenter Law. This place is a joke. I called the number at the bottom again left for me to call saying ‘ they were so concerned’. No one ever answers or calls back. This is probably the only nursing home in Muskegon with available beds. It has a horrible reputation. They changed the name thinking that would help. Obviously it did not help. Today l talked to some independent nurses in Muskegon. I told them my loved one was approved for long term care and DID NOT EVEN KNOW HE WAS! The nurses asked was it the social worker, LARRY? Yes, it was! THEY SAID OH NO! BAD REP! THIS WHOLE PLACE HAS A TERRIBLE REP! THEY WILL NOT GIVE MY LOVED ONE THERAPY! EVERYONE DESERVES A SECOND CHANCE!!

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Linda Fonger

Worst place ever. If there is a hell on earth SKLD is the place. My brothers care is non-existant. He was a feed because his tremors are so bad, but because they do not want staff tied up feeding him, they make him feed himself now. Took out the phones in the residents rooms, so now you call and leave a message. Messages are not delivered. If you want good care for your family don't go to SKLD.Also money was taken out of my brother trust account not once but twice. I told them I was going to call the police and have charges filed for embezzlement before they would put the money back into his account.

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Maria

My grandmother came for Rehab and had a wonderful experience at SKLD Muskegon. Friendly and happy staff who were always helpful. There was no smell when you came in. Very nice room close to the therapy gym. Kim the nurse was always kind and very helpful. Overall a 5 star building.

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Chloe Willobee

I visited SLKD to see a family member. I am a CNA and offered to assist with the family member to take a load off of the staff. Libby (Elizabeth) was extremely generous, kind, understanding, and put the safety of my family member as her top priority. She greeted us with a huge smile and a happy attitude. She watched my transfer and talked me through it to ensure my family members safety. Libby was/is an amazing person to interact with and is so amazing at her job. I trust her with my family member.

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John Miller

My uncle went to SKLD in Muskegon for rehab. I was impressed with the level of care he received. The staff did a great job communicating with us. I was surprised that even the administrator stopped by and introduced herself to us, she is very nice and professional. My experience was great. If we have another family member in need of rehab, we will surely use this location.