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BK Milburn

My father was admitted to this facility for what was supposed to be a short stay of 2–3 weeks for physical therapy so he could return home. Instead, he nearly lost his life. Westwood failed to follow physician orders for wound care. At one point, we even found another patient’s medical orders in my father’s room — a serious and dangerous violation. His wounds were neglected for so long that tissue became necrotic. He had to be rushed to the hospital, where ICU doctors and nurses said they could smell the dead tissue the moment they entered his room. He was septic and came close to dying. When we confronted Westwood, their only response was, “We are so sorry this happened,” over and over. No accountability. No explanation. Once my father became coherent enough to speak, he broke down crying and said, “That place was bad. Please don’t make me go back.” He was left without adequate food or water. He developed pressure wounds on his legs from being left in the same position for extended periods of time. His mental state declined, his coloring was visibly wrong, and when we repeatedly tried to alert staff, we were met with resistance, dismissal, and outright lies. This was not a simple mistake — this was systemic neglect. If you care about your loved one’s safety, dignity, and survival, do not bring them to this facility. What happened to my father should never happen to anyone.

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Tia Reed

My dad was moved to West Woods on 12/18/25 from a hospital stay for rehabilitation & wound care. He was able to ambulate with some assistance with the goal of gaining strength to return home. In a three week span they had him literally near death. His clean wound that he came in with became black. He became septic from the wound and a UTI. Even with reports of his declining mental status family was told "he is on antibiotics and his needs are being addressed". He was finally taken to the ER where his health had declined so much they he could not even sit up on his own. Rapid response had to be called. He needed surgery to remove necrotic tissue and BONE bc the employees at West Woods allowed the wound to become so infected. Between missed changes of the wound vac, removing the wound vac, and then not maintaining to wound without the vac he nearly died. When he woke up and was able to speak he begged us to never send him back there. At times he was just left in his room with no care, no food, and no water. I will find justice for my father that was so willfully neglected by the staff at this facility.

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Floating Fire

We have had family members who were at Westwood of Nile’s and received great care and support from all levels of the staff. We presently have a member there and is receiving great care, they have been there three years and will continue to be there. We visit her regularly 4 times a week and have no problems with them. Thank you Westwood for the love and care you provide to her, No! I am not an employee there or have no relation working there.

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Jeanette Postelli

Friendly hardworking staff! My Dad was well taken care of when he was here by the compassionate care team! Highly recommend if your loved one is in need of a rehabilitation stay or long term care!!

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Anita Studer

Both my aunt and my mom have been here, and the staff truly treat residents like family. My aunt came for rehab and, because of her condition, has stayed on. We’re grateful she’s in a place with such good care, friendly people, and a warm, welcoming atmosphere. It’s a comfort to know she’s somewhere safe and well cared for