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Anne C

My experience at Hillcrest Nursing Center was extremely disappointing. Upon arrival to admit my mom for rehab, the atmosphere was chaotic, with loud music blaring from one of the nurse‘s cell phones outside my mom‘s room. The room itself felt more like a supply closet than a living space—tiny and poorly furnished, with furniture that was falling apart. I had to request a chair to sit on, and the ones provided were filthy, stained, and in dire need of replacement. While the aides were friendly, I noticed one of them wearing slide sandals with socks, which raises significant safety concerns. This kind of attire poses a risk, especially when transferring residents, as it could result in injuries from slips or exposure to hazardous materials. It made me wonder what other OSHA safety violations were overlooked by management. The overall cleanliness of the room was bad. There was thick dust on the window blinds, and the floors looked like they hadn’t been scrubbed or waxed in years. I wish I had remembered to take photos because you would have to see it to believe it. The next day when I told the facility social worker that I wanted to transfer my mom because it wasn’t a good fit, she asked questions and listened to my concerns with kindness and compassion. However, when the director abruptly entered the room, her response was less than reassuring. Instead of acknowledging my concerns, she made excuses and tried to talk me into staying. It was obvious that her concern was for her facility (business-wise), while my concern was for the safety of my mom. I stopped her and had to be adamant that my decision was final. Then the social worker kindly initiated the transfer process at my request by making phone calls and working closely with the new facility I had chosen. Navigating the facility was another challenge; there are three sets of double doors with no handicap buttons to assist with entry and exit. As we were leaving, I struggled to get my mom through the doors in her wheelchair, and although there were several staff members watching us leave, not one offered to hold the doors open until I explicitly asked. I wasn’t going to write this review, but that alone prompted me to do so. Overall, my experience at Hillcrest Nursing Center was distressing, and I would not recommend this facility to anyone. There are better options in Muskegon County for those seeking care for their loved ones.

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Kath Williams

I enjoyed my time here. I met a lot of great people , and made a lot of friends. Answering call light is a little slow but all in all, I was taken care of very well . Hillcrest is a great place to stay .

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Jackie Flaska

My mother's stay at hillcrest from hip surgery,was not perfect but our family was very satisfied and with the caring staff and therapists.they truly treated her like family.she appreciated all the farewells the day she left.

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Beverly Riley

Initially, my Mother was completing her inpatient rehabilitation after an unplanned surgery. Although the physical therapy proved to be more than her body was capable of enduring, the therapists were empathetic with her, and formulated a plan that would hopefully help her to slowly regain a sense of independence. Unfortunately, pre-existing health morbidities worsened, which caused her to then become a member of the nursing home community. During her final hours, the care, compassion, courtesy, and respect shown by everyone from the Administration, Clinical, Clerical, Dietary, Environmental Services, and ANY AND EVERYONE I may have missed was FRIENDLY, THOROUGH, and simply OUTSTANDING! She was treated as a member of their FAMILY as opposed to a resident! There were numerous times we would come to visit and surprisingly be greeted by staff engaged in encouraging and lighthearted conversation with her while attending to her needs….even though she was unable to speak. One particular evening of many late night into the early morning visits my siblings and the rest of our family had, the night shift and 2 particular clinical members accommodated us by “relocating” my Mother into a room that not only allowed us more space to “congregate” in a central location, but it preserved the respect, privacy, and comfort of the remaining community in the nursing home so they could sleep in peace. That spoke volumes of the care and concern the staff has. The morning of my Mother’s transition, that same compassion and courtesy from day 1 continued until the moment her body took its last ride down Mitzi Drive. Everything from the care given, the empathy shown, the consistent checking to see if we needed anything, the constant replenishment of refreshments, to the request of Prayer as she took her final walk through the halls… THANK YOU! YOU ARE APPRECIATED ❤️ The Family of Verlene L. Holden

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Donna Grove

Well, I thought it was very, very adequate. I like the physical therapy. Food was good. I am vegetarian and so they made accommodations for that which was very nice. I had very good care overall I did have some problems with the night crew a few times, but in general, it was a great stay and very good care.