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Bernice Landing

I wanted to share this review to bring general awareness based on my family’s experience. I waited to post until my loved one was no longer receiving care here. The facility itself is very nice and visually well maintained, and many staff members were kind and professional. However, there were repeated concerns with how some staff interacted with residents and with one another. At times, the tone and communication felt unprofessional and uncomfortable to witness during visits. On one occasion we watched a CNA raised her voice toward a resident that could be heard from common areas and no one corrected her which was concerning. There was also an instance during a visit where medical waste appeared to be left behind in a shared space, which raised questions about attention to detail and safety practices. While there were staff members who were attentive and compassionate, these negative experiences made the overall stay more stressful than it should have been. The building is attractive but the layout felt somewhat tight and crowded in living areas. I hope this feedback helps the facility address consistency in care, communication, and safety moving forward.

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John Rock

Vllla at Green Lake Estates was a very pleasant surprise. This facility is not a typical nursing home. The building and grounds are beautifully, but let's face it, that is only frosting on the cake. The important things are inside. The interior is very clean and the staff are cheerful and immediatly engaging when you enter the facilities. The staff is engaging but also task driven. Everyone is busy maintaining what I would say is a high standard of care. I have been around a few nursing homes in my past, where there is a unique funk in the air. There is none of that here. I'm reluctant to say this because my kids may see it and I always thought I'd live out my years in my own home, but upon leaving I mentioned that this is a facility I cold see ending my life at. They have a dignity that is not always present.

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Richard Hodges

The facility was great and my grandmother is well taken care of. The only reason it’s not 5 stars is due to the staff member in the lobby who was yelling at me while I was struggling to enter the front door. I believe her name was Lori. My first time there and her sarcastic remarks to just read the sign was very unpleasant. The individual who was buzzing the door was very kind. Other than that it was very clean and the other nurses were very kind.

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Craig

The facility is well-maintained and clean. The staff is friendly and helpful. It's set back in a cozy neighborhood. There is a good level of patient activity. Privacy is respected.

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Serenity Olu

To sum up, you need to have nerves of steel to deal with this facility. If push comes to shovel and you have to choose this place for yourself or your loved one ,( ie hospital pressure, etc), please make sure you visit them regularly, else, they will be dangerously neglected, sometimes to death if not lucky. My dad almost lost his life here thanks to severe dehydration that nearly killed him . Prayers and grace saved him while the hospital was convinced that his next destination would be the morgue! It was that bad! Despite the nightmarish ordeal with my dad here, the facility still continues to neglect him and abuse his rights and causing me morbid stress. It speaks volumes about them, THEY DON’T CARE. They care about money. They asked me to pay out of pocket for a UTI diagnosis that I requested. They refused to provide wheelchair transportation to my dad’s specialty appointments. They billed me $3000 for past transportation. They violate the law openly and disregard and disdain lives. Thankfully there are a few staffs that refresh the soul. Decent , professional and emphatic nurses and CNA who demonstrate that they are performing their true calling. I can’t command them enough for making the difference and remaining committed to their values in this chaotic place . It can be challenging to remaining professional and continuing your calling job in a place where the most obnoxious, toxic, lazy and manipulative staff run the show and are the management’s pet, while great professional staffs seem to be in the shadow! I’m talking from factual observation That’s the world we live in! Kudos to the staffs that bring some light and humanity in this facility. The dedicated, professional, patient care and customer service oriented full human beings who do their job with their heart and soul, and with amazing customer service care. They have touched my soul with the way they differ from others, and with their encouragement and admiration for my care for my dad. That’s what beautiful souls do: they respect and value other humans. They recognize and respect the value of life. Unlike staffs who hate simply because you protect your loved ones from their egregious negligences and their attitude. I praise CNAs like Loren , Yolanda, Sheila, Lori, Kim , Zuri, Kaiden, for their dedication and great professional attitude, unlike CNAs walking around with attitude and ready for drama. I’ve always been particularly impressed by Yolanda’s promptness in helping whenever I needed something for my dad, her availability to repositioning my dad in a safe position whether she was assigned to his room or not; her eagerness to offer help, her warm smile and sweet personality. She loves her job, and it makes a difference in residents and families’s lives. She is a great ambassador of what nursing home care should be about as I often tell the management when I command some staffs and complain about others . Lori’s sense of humor and dedication melt my heart. She goes above and beyond like Yolanda. CNAs Kaiden has outstanding customer service and great attitude. I love our interactions. I praise professional, intelligent and caring nurses like Sierra , Toni, Eliane, the sweet Diamond ( from the nightshift), the amazing and caring Kiyana, the loving Sharon, the inspirational Alicia and a couple more whose names I forget. Their dedication , common sense, empathy , listening ears, and professionalism have truly impressed me. How I wish they could work everyday to safeguard lives in this facility! It’s always a pleasure and a blessing to have them as my dad’s nurses! Sharon’s beautiful soul is a strong legacy. She leaves indelible imprint on my soul. She is an extraordinary being of light, a caring , dedicated and common sense nurse who knows what nursing is! She goes above and beyond, is professional and genuinely empathetic. Her hugs and great attitude are heart melting. Facilities deserve more nurses like her. Your hugs are everything Sharon! Don’t change, even in the darkness places.