M

Melba Briggs

Mother was there for PT/OT. SHE LEFT IN WORSE SHAPE THAN ARRIVED. LEFT HER SITTING IN A WHEELCHAIR ALL DAY LONG. Declared her incontinent. When we brought her home she was fully continental as long as she was allowed to use the bathroom when she had to go. Which means they took their time getting her to the bathroom. What mistake it was to let her go there. I will be reporting to all licensing facilities involved. Shameful place

K

Kell lamd

I would give zero stars if i could. The lack of care is unbelievable. They need to hire more help! More NA, Cleaning, Nurses, cafeteria ect. From the top to the bottom. Rooms/bathrooms not being cleaned for weeks. Toilets being dirty for days/weeks in a shared room. Walls in the room dripping with brown ; who knows what. Do everything you can to not let your loved ones come to this place. If you are going, make sure you have family to do everything for you while paying over $9,000 a month for no help. Don't be quiet, demand the help your family needs and keep advancing for your loved ones.

T

Tri Quetra

My friend, a Christian man who loved the Lord with all his heart, full of charisma and humor that brightened any room, was admitted to Marwood Nursing and Rehab (1300 Beard St., Port Huron, MI) in mid-to-late April 2025 to gain strength. I am outraged by the utterly deplorable, cruel, and unprofessional treatment he endured. Battling painful cancer, he deserved dignity, not blame, yet Marwood staff, influenced by oncology nurse practitioner Candise Love’s notes or comments unfairly blaming him, viciously turned against him. Staff berated him, one with a vicious attack on his past until I intervened. Key staff, including Amy, Diane, Jennifer, and Terry, talked down to and about him as well as broke promises. A director dismissed his wound’s treatment concerns until I threatened Ombudsman action, but care remained deficient despite a specialist. After transfer from the hospital to Marwood, his pain reliever was delayed over 12 hours despite his severe pain, causing agony. Physical therapy, vital for discharge, was severely inadequate. One occasion he wanted to go to the ER and was discouraged saying his insurance wouldn’t pay for it because it was against medical advice. Some Marwood nurses were kind, but key staff’s heartless disregard was sickening. No patient or family, especially a mother watching such despicable treatment of her son, should suffer this anguish. Anyone from Marwood or Candise Love refuting this by blaming my friend has reached a new level of reprehensible medical unprofessionalism. His choices are his right—do not justify this; no one deserves it. Fearing they were letting him die without hope, dignity, or respect, he was transferred to another location on May 2, 2025, for a second opinion secretly to prevent naysayers from Marwood or Candise Love badmouthing him to the new place, where he passed away on May 4, 2025, surrounded by loved ones and compassionate staff. Marwood must train staff in compassion. Do not let loved ones near this deplorable facility. Anyone at Marwood, and you know who you are, that treated a dying human being so horribly should be ashamed of yourself.

J

JEAN ELLUL

I just want to say when my uncle Stanley Mitchell was in the dementia unit a couple years ago; I never knew the name if the beautiful person whe took the time to talk to him; to treat him with such a kind heart. Marlene Helms she treated him like family, she is a wonderful person with a kind heart. You are very lucky to have such a person as part of staff. Thank you so much Marlene for the loving care you gave my uncle.

D

Dan Gizar

My Grandmother stayed at Marwood for almost two years and received excellent care from all the staff. When the family would visit the staff would use our first names from memory and treated us like family. I read some negative comments about care and to that I would say that elderly can be very demanding and in some cases the patient can offer difficult behavior and the staff can only do so much to meet their needs. I personally saw patients that would scream at the staff and call them names and the staff responded with care I felt was way more than I could ever provide.