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Tiffany McColl

This place is horrible. The staff and I mean all staff are absolutely terrible. No compassion, no empathy. Lack of care on every note. The food was 90% cold all the time. No help from The CNA’ s to help with food during every meal. Also they were always under staffed and they had to have Nurses help with calls lights. Nothing was never done in a timely manner. No one had time management skills. If you love your loved ones I suggest going some where else. Seriously don’t go there. I mean it 100 dont.

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cleone1967

My mother in law was sent to this facility from the hospital. The first day the place seemed to be impressive, dont be fooled by the show they put on upon arrival. My mother in law is very coherent, when the staff brought her her meds she asked the so called nurse what she brought her, the nurse basically said take your medication, my mother in law was adiment to KNOW what she was given, the nurse left the room and came back with 6 pages of what the medications were and told her " here read it for yourself" ( stike one). We made a complaint to cathy Harris ( social worker) and she said " thats not the way we do things around here". We thought things would be better from there on NOPE!!!! The next day, a nurse came in and looked at the table that my mother in law was using for her stuff, yes there was alot of stuff on it, but she is bed ridden so she needs everything accessible to her. The so called nurse said wow your whole life is scattered on this table, my mother in law said "well yeah I'm bed ridden, the nurse seen 2 cups of water on the table and lifted them up and asked her " do you want water?" She said yes I do, she reached for the water and the nurse dropped both cups into the trash, the reached over and grabbed a denture cup my mother in law said I need that, reached for it and the nurse DUMMPED it on her!!!! It took over 2 hours for them to bring her something to dry off and water to replace the ones the staff threw out!!! There is so much more I could go into but I think with what I've said you can make a judgment of what type of place this is. The saving grace of this short visit for her was the fact she could speak her mind and defend herself. I couldn't imagine what goes on with the elderly that can't speak for themselves and stand up for themselves. Please read and reread this before you think about putting your loved one here.

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Jason Smith

My mother in law has had some good experiences with a select few of the staff at this facility however the rest of those who have "cared" for her have fallen short. My mother in law has a severe head injury that left her in the hospital for months which lead her to the Regency. Against better judgment we chose this facility because of the ratings and it was close to home so that daily visits would be more feasible for family and her friends. My mother in law cannot do much of anything on her own but is continuing to fight to get back to some sort of "normal". With that said she has a cath because she cannot get up to use the restroom and wears a diaper to contain the mess when she has a bowel movement. Well being that staff will only check on her every two hours ( which commonly will go over that) she will sit in her own waste ... I forgot to mention she has a feeding tube which makes her stools loose. So as you can imagine she is continuing to get UTI's and has to be shipped back to the hospital. The first incident was the " doctor" at this facility said shes a neuro patient so send her back to the hospital... better safe than sorry right? Well let me explain how we got there the first time. The concern of a UTI was brought to staffs attention and they decided to get a sample, days go by and when family asks about results because nobody has said anything , the response was that they had lost the sample. Ok, did you take another? Mind you, you can see the cloudy urine in her bag along with blood. They responded with the doctor will be coming to see her, this is when they sent her to the hospital the first time rather than treating the UTI. Keep in mind she is getting these because she sits in her waste for God knows how long. Even as they express they are short staffed my family will help the staff to change her diaper and get her cleaned up. Wait dont we pay this facility to care for her? And yet we have to help get her cared for. I certainly dont think we should have to help this facility with the care of thier patients and nor do I feel that she is getting the proper care this facility assured my family she would receive. Last night the nurse told my sister in law that my mother in law has dementia because she was confused which is an exact result of the UTI, last time I checked the nurse is not a doctor. Extremely unprofessional all the way around and highly disappointed with the empty promises from administration. At the end of the day if you are short staffed, hire more staff and dont give people excuses it really is the last thing we want to hear. Keep your staff well managed , giving patients a diagnosis when you are in fact not a doctor is extremely unprofessional and maybe someone should be looking at your position with the company. Back your promises and meet your goals as a company with a can do attitude not one filled with excuses. I hope this will help you consider your options for your loved ones because even being there everyday is still a battle for our loved one, can you imagine leaving your loved one in thier care and not being able to advocate for them daily? You can do better.

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Joyce Monroe

My first shout is to my nurses Aaron,Dede,Kaiya Talena,,Angie cna Abigail Nyia Menisha* Bonnie Debbie my Brionne *** Awesome PT Aaron OT Lindsay Amy. Even my jazzy Jamie who’s not my OT…the dancing machine ❤️ I just only have great experiences. I truly would recommend this facility to anyone needing rehabilitation…..thx you Kathy social worker Mike dietary….but let me go home 😂 Regency of St. Clair Shores you’re the best the entire staff

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April Armstrong

My 93 year old dad is at this facility. It's so reassuring to see the compassionate care he is getting from his care givers. They are kind and joyful, which imbues a very nice atmosphere and, since I am out of the state, it really helps me not be anxious. Nicole Thomas has been especially helpful in making sure dad is as comfortable and safe as is possible. I am very grateful.