Optalis Health and Rehabilitation of Sterling Heig is a Medicare-certified nursing home located in Sterling Heights, MI. CMS overall rating: 3 out of 5 stars. Google rating: 4.0 out of 5 from 818 reviews. Accepts both Medicare and Medicaid.
Medicare Certified
Medicaid Certified
Ownership: For profit - Limited Liability company
Contact this nursing home directly for detailed information about their services, care philosophy, and team.
This nursing home is located in Macomb County and serves residents in the MI area.
Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.
Comparison to industry benchmarks for nursing homes
≈ At average
⚠ Below average
≈ At average
OPTALIS HEALTH & REHABILITATION
Part of a multi-facility healthcare organization
⚠ Below average (higher is better)
✓ Above average (higher is better)
⚠ Above average (lower is better)
⚠ Above average (lower is better)
My overall experience has been wonderful staff takes good care of me and treats me well I feel safe and comfortable here the l therapy team is very comprehensive and well- focused so if anyone who need therapy would be well served coming here. Also I wanted to give some recognition to some amazing staff shelley the housekeeping aide inspiring and joyful which promotes hope without which faith and love would be hard to come by and Keisha concierge is so encouraging, energetic, joyful when she to visit really makes be included in activities and makes the resident feels welcomed.
It's tough finding a rehab facility for a loved one, our family went through the process. You definitely need to do research before picking what the hospital says is available. Due to rooms availablity this facility is typically full, but we were lucky enough to get our dad into an available room. I told the hospital this facility had room, they said oh that's a good one. I was comfortable with the care from start to finish. Everyone was real nice, and helpful. Nurse Aid Shawn was great, I still own her a Black Cherry Vernors, my dad’s favorite flavor and soda, she had one and donated one from her lunch for my dad. That was very kind! The Nurse Admin greeted me with a welcome package and ethuasium. I found it easy to talk with her. I thought the facility was clean, nurses were informative, rehab personnel did a good job and entering the facility after-hours was no problem.Parking is good, check-in process at front desk is good. I liked how patients mobile and non- mobile on their own would hangout by the nurses station for some community social time.
The physical therapy here is phenomenal. The nurses are timely, caring and very professional. They are constantly present and very attentive . The housekeeping staff was present daily and kept my room clean and neat. I enjoyed their conversations. The entire staff was warm and caring as well. I would definitely give this a 5 * but the food was relatively cold and sometimes left much to be desired. Hopefully, they will rectify this problem soon.
Beware!! This facility is horrible and unfit to care for any family member. The staff is truely mean to the patients. The evilness happens in front of the family members so I cant imagine how worse the treatment to the patient gets when no one is watching them. I wouldn't leave a animal with them to care for. The rooms are very dirty. The patients are not bathed or clean properly. The therapy appointments are often billed for and not received. I advise to take your loved ones elsewhere. They leave the urianals full on there food table right next to there apple juice. Look at proof in attached photo!!
The first three days were a rough, but since then the care and staff have improved. Nikki/Patrice the cnas was wonderful and very compassionate. Keisha the concierge is so friendly and made me feel good. Nurse Kenya/Irene was my number 1 nurses, Kenya being a excellent advocate for the patients. Carrie the DON was great and I was very impressed, the social worker was compassionate. Mynesha was compassionate as well and made me very comfortable . Overall 90% of everyone was good!!
Reviews from Google Places for Optalis Health and Rehabilitation of Sterling Heig. These are real experiences shared by families and patients.
Contact during business hours for non-urgent inquiries
This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.
For medical emergencies, call 911 first. Then contact the provider for coordination of care.