B

Barbara Ford

My experience with Troy Optalis was very wild. I came for Rehabilitation not a resort. The beginning experience started off with disappointment because I arrived late. The next day I met Amy the concierge who helped with all my issues. I must say it was a bad weather week and a lot of people called in. Physical Therapy has been excellent. This week has been a much better experience. I had Apolinia the CNA who gave me an excellent shower. With my experience as a supervisor in management I can see a manual in place just not always followed by staff.

K

Kathryn B

I soon will be discharged. I will be here nearly 6 weeks for medical treatment. I find the staff kind and friendly. There are so many to mention but I want to say thanks to Miriah one of my great nurses. To Latoya and Judy, two of our wonderful nurses aides. From the cleaning staff to the kitchen staff they did everything to keep our room neat and us fed. And to therapy who are sending me home stronger then before. So many to mention but thanks to J, G and A. I was so nervous when I first came but everyone went out of their way to me feel safe and comfortable. I'm happy to be going home soon but this has been a positive experience for me. I want to thank everyone who took care of my needs, gave a smile and made my stay a healthy situation. Kathy

B

Bonnie

First Amy looks like a movie star no one has her personality and it's true. My husband has been here for almost three weeks and I feel of all the facilities that I have been in Optalis Troy the staff has always been attentive, kind , caring about the patient and my experience the most lovely people I have ever crossed paths with on all the health journeys. Admissions Aga is wonderful always. Therapy has helped my husband greatly that we are going home today. Thank you Optalis Troy team.

R

Richard

The first person i met here was Amy the concierge and she is so wonderful we always laugh. The floor manger Latanya is so nice. Also Aga put me in a private room and checks on me. I love all the therapists here. Josh, Ancy, Moon, Holly ,Dilla the whole department treated me so nice. My mother was here as well and had the best treatment. All staff here is Amazing. I greatly recommend Optalis of Troy.

D

Debbie Edwards

I have been here since mid April, I do travel the hallways and talk to everyone. I like the nurses and the aids a lot even the patients. Therapy is great everyone one of them. Amy and Aga always in the hallways reminding my to go to bingo and ask how is everything with me. I really like Jerry, May and Linda from activities. I am also proud to say that I was elected as the president council for the residents at Optalis Troy. Thank you and I love it here.