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TeiRhonda Fields

It was a great pleasure residing at The Orchards at Canterbury on the Lake for a short period of time, completing rehabilitation for my total knee replacement. It was a great pleasure meeting Q. She made my stay at Canterbury very comfortable. She was there to answer all questions and went beyond and above to see that my stay was pleasent. From Adminastative to Nursing, Physical Therapy, Social Work, Activity Department, and etc, were very nice, professional, and always willing to help. All the staff at The Orchards at Canterbury on the Lake were fantastic. I had staff members that were willing to go the extra mile to make sure my stay was very comfortable with no worries. I would like to give a special thanks to Q, Natalie, Ben, Aniya R, Lynette, Marqueta, Garrette, Rachel, and etc from Physical Therapy. The Orchards at Canterbury on the Lake is a very nice facility.

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Chris Calloway

Clarisse Reed was absolutely a darling. This place was absolutely gorgeous. It was clean and I can’t get over how kind and sweet Mrs.Reed was. Canterbury is a beautiful facility. She has a beautiful spirit and beautiful smile that helps making transitioning into a community easier for families.

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Jamie Meyer

The Orchards at Canterbury-On-The-Lake is a beautiful campus with numerous levels of care and facilities to fulfill the needs for yourself or a loved one. As a Hospice/Home Health Care representative, I have visited and/or worked with a majority of the skilled nursing, assisted living, and memory care facilities throughout the tri-county area and Canterbury has always been a standout for me. I can truly say, Canterbury and their staff make this a place that feels like home in a well maintained property that excels at cleanliness while providing an extremely high level of care. I consistently recommend Canterbury to friends, family, or acquaintances looking for some guidance on next steps for placement.

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Judy Windeler

I have had many family members at The Orchards at Canterbury on the Lake since it opened in 1994. The Independent Living area (Southminster) has been a wonderful home for 7 of them. The beautiful outdoor and indoor surroundings, friendly and caring staff, numerous recreational activities, and parties have all contributed to the overall family atmosphere that exists when you walk in the door. I have had one family member live in the assisted living area (Leas) and she was given compassionate care. Another family member is going to be living there soon and I expect the same level of care and support will be provided as was years ago. Shannon has been extremely helpful in guiding us through the process. The ability to transition from one level of care under one roof throughout the entire community is a tremendous benefit for those families that have spouses and wish to visit them without going outside. Additionally, the ease of renting your apartment and not purchasing it allows greater freedom, flexibility and affordability in the senior retirement community. One day I may find myself enjoying it as a resident.

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bethannj1

cannot recommend Canterbury on the Lake Rehab based on my family’s recent experience with the care my 81-year-old father received. The level of attention and professionalism was shockingly inadequate. Call bells went unanswered for an average of an hour, which meant my father was left waiting for basic care. Because of this, our family had to create rotating shifts to ensure his soiled clothing was changed in a timely manner. There was no doctor on call. When my father became severely dehydrated, it took two full hours before we were able to get a response from a physician. This delay was completely unacceptable and dangerous. The facility itself was unclean. The carpets were filthy, creating an overall environment that did not feel sanitary or safe. Nutrition was not handled properly. We had to argue with the food service staff to make sure my father was given the diabetic diet that was prescribed for his health. This experience has left our family deeply disappointed and concerned for others who may not have family members available to step in. Patients deserve dignity, timely care, and safe conditions — none of which were consistently provided here.