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Costly “Cashew” Much

First of all, my uncle was dying of liver failure. Medilodge took him knowing that, when he got there, there wasnt even a bed made. The next day, the bed didnt work. The following day, it still didnt work. Then the next day, he fell out of the bed and ripped out his catheter because the bed was not working. Next day, fell again and had five stitches. They decided to send him to a hospital that was not affiliated with the insurance or the hospice care. Staff is very rude and inconsiderate if their patients. Healthcare is supposed to be family oriented and they should be gentle to the individuals needs if they want to be in the Healthcare department.

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Joy Hyde

The staff was kind, caring, helpful and professional. The facility was clean. The food was plentiful and tasty and catered to a lacto- vegetarian diet. There doesn’t seem to be enough staff. Also while the patient was in the facility, when I placed calls to the nurses station they were NEVER answered. The social worker did respond when I left a VM. When discharged the doctor submitted numerous prescriptions to the pharmacy. The problem was two of the scripts were unnecessary as the patient had plenty of those and more importantly one script was new to the patient and MediLodge had ordered a 30 day supply of the med on the day the patient was admitted and since it was a controlled substance the pharmacy would not fill the script for another 14 days. When I called MediLodge I could not get a hold of anyone of any responsibility to help me get the remaining pills from the filled script that they must have had in their possession. Now the patient doesn’t have the anti-seizure medication she needs.

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Stan Lebedinski

If I could rate this place as -1000 stars, I would. The way they treated my grandmother, who was their patient/resident recently was completely deplorable. My 93 year old grandmother was transferred there to rehab after surgery for breaking her hip. We had to pull her out of there after a week, after being able to get her into a different facility, as she was extremely distraught at this place. When we came to visit, not one person (worker) stopped in to check in on her for 3/4 hours while we were there. When we got there, her water wasn’t anywhere near her, her bed was broken, and had been for days even after we had asked them to fix it on several occasions. Her oxygen was at 87, she had an hard time breathing, and nobody came in to turn on the oxygen mask for her all day. The machine wasn’t even anywhere near her. They also only changed her once per day. ONCE!. They also failed to order and give her the medication she needed in a timely manner! And the food there was completely inedible. When we transferred her to a different facility, we were told that she was extremely dehydrated and had really low blood pressure. And as we were getting her out from Medilodge, all she kept saying was help me, help me!! This place should really get looked into for elderly abuse and hopefully be closed down. I would for sure hate for anyone’s loved ones to end up there!

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Megann Larsen

I cannot say enough great things about this facility. The staff is so wonderful with communication, or any help needed. My grandmother moved in with them a year ago after staying at another facility (which was absolutely horrible) They always have her hanging with the nurses or in the activities rooms, so she is not alone in her room. I absolutely love that! The staff is very personable with the residents and their families. It’s fun to watch the camaraderie during lunch time. The cute nicknames, inside jokes and giggles will be sure to bring you a smile. The facility is overall very clean as well.

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SR AP

Lazy staff. They never answer the phones which is unacceptable for a facility that has high risk people in terms of health issues. When this place was SKLD we thought it was subpar too. If anything it's gotten worse after the remodel. Upon entering you are lucky if anyone is even at the doors to let you in. There is no sign up sheet or electronic monitoring to see who is entering the building. Horrible for safety of patients. The elevator is hidden in a corner. Then when going down the corridor of actual patients you are hit with a smell of urine and feces. Every other room as you walk by smells. They neglect the patients that have to go to the bathroom. They dont clean their patients either. There is no consistent schedule for baths. Some rooms only have a toilet and sink. How do they shower? Unacceptable. The floors each have a nurses station but either no one is there or the person there is busy on their smartphone not caring for the patients. Its absolutely disgusting that several workers are standing around socializing and gossiping while patients sit in their own feces and urine. Avoid this place. Your family members dont need to be tortured like this.