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cassandra wells

My mom was recently in this facility, Regency at Westland. While it looks very nice and updated DO NOT FALL FOR THE DECOR! They are extremely understaffed. The food this facility provides has no nutritional value. My mom lost weight and energy due to the poor diet she was fed. All of the staff personnel that I did meet were kind. The problem with this facility is there’s not enough employees to make it safe for the residents. One of the nurses Debra was so inhumane in that she refused to seek medical attention for my mom who was struggling to breathe and to speak. It was quite apparent she was experiencing some distress. Her appearance and overall demeanor had changed. This was an indication that something was wrong. Had my sisters and I not arrived that day, and demand medical attention, I truly believe my mom would not still be here today. Additionally, my mom went into this facility with a small bed sore which has since developed to stage 4 while in the care of individuals in this facility. My family had asked for a walker so that we could get my mom up to walk more. She was left sitting too much. We were told someone would need to train us first, which never happened. I am extremely disappointed that my mom came to this facility specifically to get physical therapy and gain her strength. She left there worst than when she entered. I also would like to know if Debra would have left her mom laying in such a weakened, deathly looking state.

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Eye AM

I recently visited the nursing home facility and I was overwhelmed at first but was kindly greeted and encouraged that my family member was in good hands, they cared for my relatives giving them the upmost respect and attention. The rehab unit manager I believe her name was Dominique Davis was so attentive and showed me everything I needed to know on my relative’s care . They are very blessed to have her at this facility I highly recommend this place. They are are great hands especially with Ms. Davis caring for your love ones .

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Lotus bloom Peay

Spoke young woman and Dominique Davis that gave me the absolute comfort and respect that I needed it with all the resources.Coming with anxiety and frustration,She was very knowledgeable about the nursing home process, policy and procedures. I left feeling safe to leave my loved one in her care as a unit manager knowing she will be there is a comfort in itself thank you Dominique Davis and staff for taking great care of my family member.

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Steph

Dont let the new looking facility fool you. This place is terrible. My dad came here after a hospital stay because he needed rehabilitation and he stayed here for 2 and a half weeks before getting a UTI that got so bad he was delirious and began hallucinating that i had to call for an ambulance to take him to a hospital and they didn't seem to care at all. One worker told my Dad, who is a bigger man, that she couldn't help him because her back hurt… This same worker came in to help get my father back in bed once while i was visiting and he was having a hard time breathing so he was moving a bit slower that day and taking breaks and she told him multiple times to “keep it moving!” very rudely. The nurses at the desk were also rude any time i went to inquire about my dad’s health. I only encountered two people in the whole place that seemed to care and have the slightest bit of compassion and that was a Physical Therapist and one aide. If this is how they treat people who are there for only a short period of time, i can only Imagine how they treat their full time residents. Its a shame and it is crazy to me that they dont even pretend to be nice to people they just literally dont care at all. Its like when they went thru the hiring process, being rude was a requirement. Honestly, i wouldn't send my dog here for rehab. Please dont send anyone you care about to live here long term, the workers (WHO CHOOSE TO WORK HERE AND COULD GET A JOB SOMEWHERE ELSE IF ITS THAT BAD) will only be rude to them and i promise you will be unhappy with your decision.

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Bertram Partin

DO NOT TAKE YOUR FAMILY HERE!!!! Our experience was characterized by a mix of positive and negative interactions. Unfortunately, a CNA named Sally consistently demonstrated a poor attitude, frequently raising her voice and yelling at patients. Her behavior was disturbing and comparable to how one might speak to an animal. I advise anyone admitting a loved one to exercise caution regarding Sally's care and be aware of her behavior. It may be worthwhile to request that she not be assigned to care for your family member, although I am uncertain if such requests are permitted. Furthermore, I recommend admitting on a Monday or Tuesday, as we encountered significant delays in the admission process after checking in on a Friday afternoon. The administrative process was slow, and we did not sign the intake paperwork until our tenth day. Although the PA stated that we could discharge at will, subsequent requests to leave were met with unexpected requirements for x-rays and blood work, causing frustration. I submitted a formal grievance regarding Sally's behavior via a green grievance form but did not receive a response. As a result, I feel compelled to share my concerns publicly.