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MIKEE

Yes. The place is clean and the people are doing what they can with the understaffed situation. We visited a patient on Saturday, Sunday AND Monday. NOBODY questioned our presence there. This is DANGEROUS! There is a sign-in book by the front door. WHO CARES. They need to have the front door LOCKED with a buzzer so someone has to come to the door and let them in and make them sign the register after they validate who they are. Anyone off the street can come in and do what they want including molesting or harming the patients. When you place a call NOBODY on the weekend answers the phone. Finally found out that each room has a phone with an individual phone number. The people are being taken care of as far as I can tell. They need to TIGHTEN SECURITY and especially on the weekends when there is nobody in charge at the front desk. I've been in numerous homes like this and NONE of them have and unguarded, un-monitored unsecured front door at anytime. They are asking for a potential LAWSUIT if they don't rectify this situation. Just talked to a patient that I read the review to and she asked, "Well, what about the people that have to go outside to smoke?" I told her, if you are outside smoking and someone just walks in the door are you going to ask them to sign the register and how do you know they are someone that needs to be there. I said when you are outside smoking, and you get done, Just push the button,

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Jerome Davis

Not a secure environment poor quality of food head cook very rude nursing staff is great as well as the business admnsadmnstr she's excellent!

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rebecca mork

My dad had lived here for around 3 1/2 months before he passed. He would tell me that the staff was very kind and helpful. He told the cook that the meals were really good. They took good care of him at his end of life, making sure he was comfortable and making sure he received what he needed. Once he passed the staff was VERY caring and supportive of me. It meant a lot. They walked me through his last few days and helped with my processing of it. I am thankful. The rooms and place are not anything fancy, but it was just fine for my dad. He didn’t mind that. Thank you staff for taking care of my dad, John.

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Coree

My boyfriend was sent here for rehab after his left leg was amputated. The staff from management to the cleaning staff and cooking staff are fantastic. The management are quick to answer all questions you may have. The nursing and aide staff are very empathetic, professional and go above and beyond. The kitchen staff are very friendly and the food is terrific. They also show compassion for the residents by asking how their meal was, what they could do better in serving them, and are willing to take time to listen to their needs. Even the cleaning staff are compassionate about the residents care and concerns. I know the building is old but don't let that get in your way when touring the facility. The care for your loved one will be a good experience. One that will leave you with peace of mind. My boyfriend has since moved to another facility, not because he didn't like it but his rehab was over. He tells me everyday how much he misses Twin Rivers. Keep up the amazing job. We miss you

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C P

You walk into this place and your first impression is, it's a DUMP. However the staff, nurses, and social worker are outstanding. They care and are very attentive to the patients. When my mom pushes her call light someone is here in less than 8 minutes!! I have had 2 loved ones here this year. Shame on the corporate owner!! Minus 1 star is your rating! Paint alone would make a huge difference. You have an amazing staff. Do you want amazing ratings for your facility? Get on with the needed upgrades. You have a diamond in the rough here! Cheryl