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Jupiter

I removed my mother from this facility within one week because of the shocking neglect and incompetence I witnessed. She was admitted because she has brain cancer and cannot care for herself — I am her Power of Attorney. Within days, I noticed she was not acting like herself at all. She was so heavily sedated she could barely move, couldn’t speak, and had to use hand gestures to communicate. I later learned they had her on sedation medication that was supposed to be given only as needed (towards end of life), not around the clock. When I told them to stop the sedatives, they instead removed her scheduled pain medication — but left the sedation meds in place! Things got so bad that a hospice worker called me to say my mom might die within a few days. Had I left her there, I truly believe she would have — she was so drugged she couldn’t eat or drink, and no one was helping her so I removed her from their care and brought to the hospital and within 16 hours she was able to speak in full sentences again and able to feed herself again. I also discovered they forged her initials on admission paperwork that was supposedly done a day after she arrived, even though I was the one legally required to sign as her POA. When I asked for copies, they refused, claiming she was “competent to sign” for herself. I found those papers in her belongings after removing her from their care and I know it’s forged because she NEVER uses her initials as a signature. They never helped her with feeding as I told them she needed help with wit due to being extremely shaky, never performed a smokers assessment as they didn’t know she was a smoker, and clearly have no proper admission protocols. When I tried to get answers about how admission should have gone, they escalated my questions to a lawyer who did not once explain proper admission procedure but instead badgered me for payment. They didn’t even understand that her insurance was through the county and payment had to be handled that way. Not to mention they lost my mother’s wheelchair and took them hours to find it. They never put her boot on her foot and she had a fracture and needed it on her foot. This facility is unsafe, unethical, and completely disorganized. They put my mother’s life at risk, and no family should ever have to go through what we did. I sincerely hope this place is audited and investigated for their neglect and misconduct. So for the owner, I still would like you to comment on this review and explain the proper admission protocol for the facility step by step as the people in charge there plus the lead council Brooke wasn’t able to provide that information to me!

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Kylie Nordby

this doesn’t even deserve 1 star .My mother stayed here for not even a week.this place is so scary to send someone to.they left my mother in a poop filled diaper for more than 2 hours.she sat with the call light on for hours.they would not give her pain meds at the right time and would give it to her with her normally daily meds.therefore messing up her pain meds having her sit there in pain until they got to it.some of the aids are supper respectful and do what they need to do.but others are just plain sloppy just trying to get by.ive seen with my own two eyes of them just sitting there with the call lights going off not doing anything.the management here is just not there it’s so understaffed and i understand it takes a while especially when your understaffed to do things.but 2 hours is just ridiculous

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Robert Voelker

We were blessed to have the care we received for our daughter by the entire staff at the Emeralds. She finished her days and went to heaven there with no distress. Our thanks to all!

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Susan Lutz

Staff was sitting on the floor when I visited my dad which I thought was very unsanitary he didn’t feel very comfortable here so he wanted to transfer to plainview but they put it off for a week no communication there then finally they told him that it wasn’t gonna work out because of the insurance but it’s the same management so I don’t know why that would have mattered what does it cost money to transfer? Or is that all they care about is money ? He didn’t feel comfortable with the nurses because they didn’t know what they were doing and they were crabby they gave him dates on when he was able to go that day would come then they’d be like oh no you can’t go today he did make a couple friends and got along with the residents and liked the size of the building he just wanted to be closer to his family and felt like they ignored in that area he probably won’t be coming back here

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George Witman

My Mom was in and out of The Emeralds several times and she always had a good experience. For the money they charge (I've understood that said fee is determined by the State), I can't imagine how the facility isn't maintained better, but it isn't. That's a management / investor issue. In terms of the care my Mother received, I thought she was well cared for. A family member or friend visited frequently and had regular contacts with the staff. Perhaps that made a difference in Mom's care. That said, I was pleased by the attentiveness of each staff member I had contact with, and I know my Mother felt the same way. From our experience, the four star rating is only a reflection of the management / investor decision that allows the facility to deteriorate as it has.