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Stephanie Caye-McGovern

It's October 1, 2025. My professional observations of all the care giving staff is still EXCEPTIONAL. They have years of experience along with their big hearts. They are genuine in their care! The challenge for me & other families is with some people in management. Recently, I reached out to Susan Brooks, the Assistant Administrator, for a very important concern several times but with no call back from Susan Brooks. She's in town, in her office yet too busy to return my calls. It's now been three weeks. That's both unprofessional & rude. I'm out of state which makes it even worse. A suggestion to new families considering Jones Harrison...it's important to ask the tough questions to management: (1) Could you tell us about your background, your professional experiences? (2) What education do you have that qualifies you for overseeing my loved one's specific care needs? (3) Lastly, could you provide me with options on how to reach you when I have concerns that I need guidance with? It's your right to ask, because YOU ARE ADVOCATING FOR SOMEONE YOU LOVE.

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Diane Fischman

My mother died here in 2021. When she needed memory care in 2018, we picked a newer place. She had a stroke shotly after, and our memory care did not have a TCU or nursing. So i had to pay 2 months or $16k at the other place while reserving a room at Jones Harrison. Her doctor told me to ask about average length of staff service as a bigger factor than newness. Jones Harrison took great care of my mom, with experienced staff who cared about their patients.

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STEPHANIE MCGOVERN

My dear Mother Marjorie Caye, has been a part of this wonderful community of Jones Harrison in MN for seven years now. The best service they provide is their professional caring & their one-on-one time spent individually or in a group doing fun activities, that's meaningful to the residents. Mom has always felt like "this is home" to her. She has never complained and is always HAPPY when we visit & call. Her room is clean & she is dressed looking so lovely. Jones Harrison's staff goes over & beyond in their work day - because besides their skills they have big hearts! Thank you so much EVERYONE.

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Megan T

Jones Harrison has provided exceptional and compassionate care to both of my parents over the past 5 years. They employ some very kind nurses and other dedicated support staff. The staff work incredibly hard to ensure that your loved ones are cared for and have their needs met! Our family will be forever grateful to the entirely JH team but most especially the awesome team on D3!!

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Louis Thompson

Beautiful residence, placed our mother here in July from another facility and it has been great. Cheerful place staff is awesome and always helpful. Building smells fresh and clean at all times. This is the best wed toured and so much better than her previous experience at another place. We recommend Jones-Harrison to friends all the time. Update 8/8/2020 During these tough times for family not being able to freely come and go Jones-Harrison has done an outstanding job of keeping everyone safe and reducing risk. Very pleased with their care for our mother and maintaining a safe and caring environment.