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Justine Dambroten-Gielczyk

I am a full-time musician and I played piano at their facility on September 19th and October 9th. Giving other musicians a heads up. Communication with Nancy was not helpful and often kept out of the loop instead of proactive approach to keep me informed on said matter and Paul Gaebe does not respond to emails even though I've made multiple attempts. My request to speak directly to payroll was denied and nothing has been resolved. I have little to no hope at this point that I will get paid as we are already into November. Out of 40 facilities that I play for a month I have NEVER had trouble like this and have a good reputation in the community. So sad and unprofessional!

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Jodie

When I first arrived, I wasn't too fond of the facility. But over time, I've grown very Thankful for this place. I've had the chance to meet some amazing and fun residents, and I've built trusting relationships with the staff who've supported me every step of the way. One clear sign of how well I've been taken care for? I've gained 20 lbs in just two months-so, yes the food is definitely delicious! When I got here, I was in a wheelchair. But Thanks to the incredible Physical Therapy team, I'm now walking all around the facility. It feels so good to regain my strength and independence. Thank you to everyone who's been part of this journey. It's truly been a fun and rewarding experience. I will miss you all and if I'm back in the area, I will swing by.

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Dana Hay

Start to finish, this care facility was a nightmare. My husband was admitted to a dirty room with a filthy bathroom that was not cleaned for three days, and then never cleaned again. Doctor's orders were completely ignored, including cleaning his wounds. We were actually told by nurses there that they didn't know how to clean wounds. He went over 48 hours without having his wound cleaned, which resulted in an infection of the wound site and a subsequent hospitalization. His doctor's orders for physical therapy were ignored, he was supposed to receive PT daily and only received it three times during his 8 day stay. Hygiene practices are atrocious, the staff did not adequately clean him, which resulted in a rash. And the average time it took for someone to respond to his call light was between 30-60 minutes. Often I would have to call the nurses station myself to tell a nurse to go answer his call light, it's the only way they would respond to him. The social worker, Amanda, was incredibly unhelpful, as we asked him to be transferred to another facility that could properly care for him. She did the bare minimum in all regards, communication, looking for a new facility for him, it very much felt like she just didn't care. Nyssa, the director, was no better. The straw that broke the camels back was when two aids were trying to help move my husband. They did not use the proper safety equipment and as a result my husband fell, further damaging his knee and requiring him to take another trip to the ER. One aid told my husband after he fell that she had told her supervisor she wasn't comfortable moving my husband like that, and that she hadn't wanted to, but she had to follow orders. As a result of their negligence, my husband has been in the hospital for four days now. This facility did more damage to my husband than good. I would not recommend anyone go here, it is unclean, unsafe, and an absolute nightmare for folks who rely on others for care.

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Penny Moen

I am truly grateful for the care I receive at this nursing home. The staff is always prompt and attentive, ensuring that all my needs are met. Everyone is incredibly kind and outgoing, creating a warm and welcoming atmosphere. What stands out the most is how willing they are to help, especially during times when I'm not feeling my best. Their compassion and dedication to making me feel comfortable make all the difference. I want to express my appreciation for the activities department, they go above and beyond to create engaging and enjoyable experiences for everyone! Thank you Dakota 😊

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Simon Fuerst

We cannot say enough wonderful things about Olivia Restorative Therapy and Nursing! My aunt was in their care, and the experience was nothing short of exceptional. From the moment we walked through the doors, we were greeted by a warm and compassionate team that made both her and our family feel at ease. The nursing staff was attentive and professional, always going above and beyond to ensure my aunt’s comfort and wellbeing. The therapists were outstanding—patient, encouraging, and deeply invested in her progress. It was amazing to see how much she improved under their care. What stood out the most was the personal attention given to every detail. They didn’t just focus on her physical health but also on her emotional and social wellbeing. The activities and interactions provided such a bright spot in her days. The facility is clean, welcoming, and thoughtfully designed, which really added to the overall positive experience. Every member of the team—from administrator to aides—treats residents and families like their own. We are so grateful to Olivia Restorative Therapy and Nursing for their dedication, kindness, and expertise. If you’re looking for a place that genuinely cares and provides exceptional care, this is the one! Thank you for making a difference in my aunt’s life and giving us peace of mind during her stay.