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Janel Konkel

From the moment I walked in, I felt incredibly welcomed by the staff. There’s a genuine warmth and kindness here that you don’t always find. Everyone I encounter is friendly, professional, and clearly dedicated to the residents’ well-being. You can tell they care—not just about providing care, but about creating a place that feels like home. The atmosphere is calm, clean, and respectful. It’s clear this team takes pride in what they do, and it shows in every interaction. Truly a wonderful community.

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Vikki Adler

For two weeks, I told staff, nurses, doctor on staff ( barely spoke English) and director:"My mother isnt eating!" ...Director's comment, "We can't make her eat!" What?? Just two weeks at this place, and she was rushed to Mayo with a perforation in her small intestine. She died two weeks after that. This place is a disaster! Don't bring anyone you love, to this dirty, disqusting, horrible place.

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Sherry Everett

I was here for like. 3 months or so. I had put a review on that was not very nice. But i have changed my whole outlook. I did not give it a chance.i want to say i am sorry, and want to say my view is a great one. The people who work here are very good and they work very hard. I have discovered that i did not have all the right information before. Listened to people that i should not have. But i am judging on my own experience, instead of listening to others. I am thinking of staying longterm. And telling friendsto come get information. I realize that you should just get your own information. I am very grateful for all the help and understanding i have recieved. And even after I wrote the review, no one treated me differently. They have been nothing but kind. Any issues, they incourage you to report them, so they can change them. So thank you to all the staff. Jackie, sara, 3. Or 4 of them, Tiffany, Sharon,2 of them. Most all nurses. Great.. well to conclude I am glad I stayed and saw for myself how great the staff and Rochester West really is. Thank You for listening. Sherry Everett

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Rachael Leyba

I love the staff here. They work their butts of and really try to meet all of the needs of the residents. Sadly the facility is way understaffed, especially between 6 and 9 PM. I have seen residents waiting patiently for 30 minutes or more for their turn for bathroom assistance. This isn't the staff's fault! They are really working as fast as they can. It is such a shame that our healthcare system can't pay CNAs and Nurses enough to keep them on staff. This shortage is everywhere in Rochester. If there was any way Rochester West Health Services could supply two more CNA's between 6 & 9 PM, the quality of life for residents would jump significantly. Regardless, everyone I have interactive with at this facility is AWESOME! You guys rock!

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Jaimie Lee

My family member was there for short term physical rehab, she declined rapidly. They left her in a wheelchair most of the day. She didn't get a shower for the first 13 days she was there, and they lied about brushing her teeth. They didn't get her dressed during the day until a week after she got there. She was being yelled at in the evening and intimidated by some of the staff members. Staff tried to tell us that she was getting her cares, she just forgot. There was nothing wrong with her memory. Several times I would visit her the oxygen tubing would be hooked up but the machine was off, she was suppose to be on 1L all the time. She got injured by a staff member yanking on her arm. She was so afraid and depressed that I had to request certain staff not communicate with her. I filed complaints, but never heard the outcome. I WILL NEVER LET MY FAMILY GO TO THIS FACILITY AGAIN, YOU SHOULDN'T EITHER.