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I see why there’s a big sign that says no photos or videos. They don’t want you documenting the neglect/abuse of their residents. It smelled strongly of urine and feces. There was a nurse who yanked a residents arm and slammed it on a table in front of me and did not care that I had just witnessed that. It makes me wonder what other atrocities take place there when nobody is looking. I would also like to mention we hit the call light when we arrived for a visit and nobody ever came the entire time we were there. The state needs to take a look at this place. I’ll be looking into hotlining.

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AO Winters

I’m going to give them 3 stars because they were nice to my Mother, but the reason I’m not giving them five stars is because they didn’t call me me and give me very important information about my Mother. They also acted like I was bothering them when I would call to get updates on her and to see how she was doing, and I made sure that I wasn’t calling during a busy time of day.

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Tesha

This is not a facility I would recommend even to my worst enemy!! My FIL was a recent patient for short term rehab. The care overall was subpar. He/we had issues upon entry with the smells of the entire facility. The bathroom in his room was not clean and toilet overflowed on the first day. You could tell that the facility had not had any cosmetic maintenance in decades and when they did start working on it why in the heck did they do wall patch work and sanding while patients were in the room!! The meals were many times cold. The communication was siloed and inconsistent! The PT that he was supposed to have was incomplete and not just because he had restrictions upon arrival. Can you believe we were told that patient meetings counted towards PT hours! How in the heck is talking to the family for info sharing got anything to do with PT!! They were supposed to take him to a doctors appointment during his stay and even after being assured that all parties including transportation were in-the-know, it was not until 15 minutes before the appointment and after my constant inquiries of where is our ride did we find out the driver was not coming. This was an important visit with a cardio specialist that was required to determine next steps!!! The discharge process described to us at entry did NOT happen as we were told. It took almost 3 weeks to get equipment and home health support after discharge. If you have no other option but this facility Im going to pray for you and your family! Be sure to ask about the appeal process with Accenture. This was not shared with us clearly at all! He/we felt like things were not handled effectively or efficiently or satisfactory! AND after all this when we mention this is where he was for rehab to other we get the horrendous looks and stares of Really! Why! that place is not good!! Now if everyone is saying the same thing, what would you think?!

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Sandra Johnson

My father begged to go to the bathroom to move his bowels. Staff told him to "go" in his diaper! He's 81, w/c dependent, but deserves his dignity!!! The place is filthy and reeks of urine. My father's covered in an itchy rash (scabies?), and bruises. I have been a LTC and hospice nurse for over 25 years and this is one of the filthiest I have ever seen! He's on Medicaid.:-(

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Mary jo Chauvin

Had my husband’s insulin order wrong his blood sugar was over 500. Didn’t do his dressing change at all. He was there three days when I took him out ama. They also dropped him off at Dialysis at 9am missing breakfast his time wasn’t till 11:30 so just sat in wheelchair also missing lunch on dialysis days. Asked for help to bathroom nurse told him nobody had time go in a diaper. Residents were not looking well cared for and smell of urine and feces made it hard to walk thru. I honestly wouldn’t leave my dog there. Now they are hounding me for $30 that is no problem but I won’t ever give them a penny. Worst experience of our life. I’m RN for over 40 yrs.