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Anthony Granieri

A Veteran's Deeply Disappointing Stay at Diversicare (1 Star) As a 65-year-old veteran, my month-long stay at Diversicare (late Sept. to late Oct.) for IV treatments and therapy following left femur/hip surgery has been profoundly negative. I am now home, but my time there has triggered a deep depression and daily nightmares. If this is a 4.2-star facility, I dread to see a lower-rated one. I absolutely would not recommend this place. Major Concerns: Medical Care, Hygiene, and Staffing * Medical Assistance Failures (Unacceptable): * Pain Management Gaps: Upon arrival and again four days before discharge, the facility ran out of my essential pain medication, causing me to go without for extended, unacceptable periods. This was preventable. * Missed IV Treatments: I was scheduled for crucial, twice-daily IV antibiotics for 28 days to fight a dangerous prior infection. Two nights in a row, no one administered this medication. Staff gave excuses ("you probably missed it" or "the course might be over"). * Fungal Infection: I developed a gray and red fungus on my face, which later caused my face and ears to peel. * Improper Transfer: I was transferred from UMMC in Jackson but sent to a hospital in Hattiesburg, whose ER doctor confirmed I should have been sent back to UMMC. * Appalling Housekeeping and Hygiene: * Contaminated Bathroom: I shared a bathroom with a patient who had frequent, explosive diarrhea, leaving feces covering nearly every surface. Despite complaints to the Housekeeping Supervisor, who made an odd excuse about bleach on the porcelain, the issue persisted. I spent $150 of my own money on cleaning supplies to keep the bathroom usable for myself. * Bloody Bandage: A used, bloody bandage remained on the bathroom floor for three days before a cursory, five-minute cleanup was performed—the undersides of the seat and commode were still covered in stool. * Overflowing Toilet: When a toilet overflowed, the nurse could only offer a filthy, cluttered shower area bathroom, which I refused to use. * General Filth/Pests: My brother noted wet and dry bloodstains on corridor and room floors, as well as numerous insects. On one occasion, the room was sprayed for bugs while we were eating a meal. The entire facility, including hallways and the therapy area, was cluttered with unused items. * Staffing & Attitude (3 Stars for effort, 1 Star for execution): * The majority of staff were friendly, knowledgeable, and genuinely caring. * However, the lack of adequate staffing was the main issue and seemed to be the root cause of many problems. * A few staff members were unhelpful. In one instance, an aide scolded me like a toddler, turned her back, and walked away without helping me put on a shoe so I could get to therapy. Other Issues: Meals and Therapy * Subpar Meals: Meals were consistently bad (undercooked, overcooked, or over-microwaved) and unappetizing. Requests for simple items like hot water for tea, whole milk, and a sandwich for lunch were met for a short time but then stopped. * Insufficient Therapy Focus: While the therapy staff was fantastic and helpful, the facility is listed as short-term rehab but primarily offers Occupational Therapy (OT). I critically needed Physical Therapy (PT) for my recovery. With only one full-time therapist for a 60-bed facility, I only received 15 minutes of OT, five times a week. The staffing level appeared grossly inadequate to cover the patient population. Note: Due to the character limit, I will be adding more details in follow-up comments.

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Lynn Scott

HORRIBLE place!!! My grandmother was there recently and they hid her push button so that she could not call them and told her the more she complained (apparently she was placed on a "merit system") and the more she complained the less attention she would receive. They let her sit in a dirty diaper until she got a UTI. This place needs to be shut down. We did report them to the state.

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Cindy Thornton

I feel like my mom is being very well taken care of. I feel like the staff treats her with compassion. I appreciate that myself and the staff communicate with each other. We talk about our families and we have become friends. I am very thankful for Divetiscare of Tylertown. I could no longer care for my mom at home so I'm happy to be here.

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Marie Allen

We moved my father in law there a year ago. He cried in the beginning but he’s the Belle of the Ball now! He loves the place and the people! This is his home and his family. I love working with the staff as they are all amazing. We are so so happy that he has a new place to call home and we don’t worry about him being alone.

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Katelyn Thomas

The staff here is incredible. From the Administration staff to the caregivers, the dietary team to the maintenance team, everyone is approachable and easy to work with. I always find everyone cheerful and knowledgeable, and they are always eager to help. It is clear that the best interest of each resident is a top priority here.