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Ashlee Wood

Caring and compassionate team. Wonderful group of managers led by administrator Cindy. Amazing activities staff with a rotation of new activities for the residence instead of the same old thing every week they try new games and recipes. They have several volunteers that come in and play music. The therapy department gets people back where they need to be to be able to go home. Including both my husband‘s, Nana and Papa. CMHCF is the first choice I would make for my family. Also, they have fundraisers like dog days of summer that raises money for the resident special project fund. Their team leaders are active members of Bolivar Chamber of Commerce and are also involved in light the park during Christmas.

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Michael West

I've lived in 4 of these places now, and one was so bad I was taken into a closet with the lights out, and the door locked, and left here for 3 hours as an effort by an aide to prove she knew more than a neurologist of 27 years as a specialist. And this place... is Worse. They have lied to me for over 2 years insisting my records don't contain a diagnosis that they do, because it means I have to keep the room cooler than other residents like... so they have to deal with complaints. All that time, it was in the records they have. And after a recent dispute over it, in which they removed the air unit from the room along with the fan, and the temperature became so high I was hallucinating... I went to the E.R. which is the same company, and has the Same records, and they sent me back with a Patient Information sheet stating "you HAVE record of the diagnosis of anhidrosis and autodysnomia." and goes on to tell them to keep the room to temp I ask. So now they're trying to foist me off to the few facilities rated even worse than they are. Did I mention the first time I had to use the restroom here, I waited 14 Hours to get there? Or that they have refused to "Allow" me to go to the hospital when I had issues, which is not up to them, but me. Or that they are selective in hiring so that those who won't remain long, are always hired as the Shower or Restorative aide, so they can go long periods in between without one and not get into trouble with the state. ... which is why it is not uncommon for some of us to go over 2 weeks without a shower. .. I could go on at length.

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Wicket the Wascally Wabbit

I wrote this originally 7 months ago & my mother passed in June. She's with Jesus now & no longer lonely. My 93 yr old mother is a prisoner locked in her room. I haven't seen her or spoken with her in over a year. The schedule for these poor elderly people to get the vaccine is next week. I'm sure they feel lonely and abandoned. Crimes against humanity!! Please pray for me to be able to forgive those involved.

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Amber Letzig

Horrible experience. Grandfather was there for 8 days. We live 3 hours away, no one to answer the phone. Difficult time getting ahold of anyone especially him. Was visited twice both times he was found in a puddle of his own urine. Today went to his care meeting. Found him in the dining hall to which he informs us that he spent a total of 9 hours in the dining room yesterday only leaving to go to physical therapy where they are working on motor skills which he his not there for, he is there for walking. They took his walker away from him and left him wheel chair bound. With no one checking on him or asking if he had to use the restroom.

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Independent Voter

The staff at Citizens Memorial Healthcare Facility provided excellent care for my father before he passed. They made sure he was comfortable and saw to all of his medical and personal needs. I cannot say enough about the dedication of the CMHCF staff. They truly care about the residents they serve!