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Terri Joan Schaeffer

I give them a one because I made it out alive. This is a horrible and dangerous place to be. Staffing changed and no one wore name tags Never did a licensed nurse ever introduce themself to me.. Care was dismal at best. Dirty, scratched walls and doors. Needs painted and cleaned up. Nursing care was absent except for Susan, the med tech whom was very good considering her task daily. The kitchen is terrible. Poor food, poor help and food at best 2.5. Their rehab clearly a joke as the PT did not appear interested. Loved to use her cell during treatments while I rode the bike. Came on strong at discharge in an attempt to quell my distain which she recognized. Many safety issues. Call lights that didn’t work, rotten threaded emergency call light in the bathroom that did not work as I tried to get assistance while in the bathroom. Nursing staff stayed in their cubical while techs visited in groups. All and all 10 days of hell without feeling rehabbed in any sense of the word. I couldn’t wait to get the hell out of that place. Choose an alternative unless you have a family member by your side 24/7 as your assistant and advocate.

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Michelle Barbee

My mother is currently and has been here since the 19th of December. Just found out they have not been giving her, her congestive heart failure medications. I noticed that she was getting confused and her legs were swelling so I questioned her RN about it and was told she had only been given 4 meds per day and non had to do with her heart. Called the administrator on call, Tina, and was told that they were going to wait until Monday to address her med issue and that if I didn’t like it then I could remove my mother. No other solution. Don’t bring your family here unless you absolutely have to.

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Gale Hardwick

At first meet and walk through several years ago we were impressed with the place. And the nurses that are tasked of taking care of my step-dad are really nice and I have met a couple not so much. But they understaffed so I'm told and if so they need to hire some more. As for the cooks on his floor they are ok but my step-dad is picky and they have been told many times of what he does and doesn't eat but at times they give him food he doesn't eat. As for the laundry he for most part doesn't get his close back and he gets someone else close and can be to small or to big and he has his name on his close and still can't get them back. I even talked to management on his floor about that and still nothing has been done about it.

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Brad Berlin

My dad’s care was acceptable until he was forced to move downstairs to the private-pay unit ($11K/month). Once there, the conditions and care were abysmal—so different it felt like an entirely separate facility. Both his wallet (with ID and credit cards) and cell phone went “missing.” A nurse told us she saw his phone on his charger at 7 a.m. (it was on his charger when we left the previous night), yet when I arrived at 10 a.m. and called it, the call went straight to voicemail. The environment downstairs was dirty and unsanitary. For four days there was food on my dad’s floor that no one picked up, and the entire unit reeked of urine. Many of the staff were unhelpful and acted as though our presence was an inconvenience. My dad was given such frequent doses of oxycontin that he was often dazed, and many residents appeared similarly sedated with blank, distant expressions. We knew immediately we needed to get him out. Five days later, we arranged to move him. The day before his planned transfer, my dad suddenly began speaking incoherently. A nurse told us they would “run some tests” that evening. When we arrived the next morning at 11 a.m. to transfer him at noon, he was slumped over and unresponsive—completely unlike himself. The nurse said he had a UTI and that the receiving facility would start antibiotics once he arrived. As soon as he got to the new facility, I told the administrator something was seriously wrong, and we called an ambulance. His blood oxygen level was 30. He was rushed to University Hospital ICU, where they immediately discontinued the oxycontin and confirmed he had multiple infections that had already spread. Hospital staff compared photos of the infected wound on his heel to photos taken a month earlier at the hospital; the doctor said there was no excuse for the care facility not sounding the alarm much earlier. After more than a week in the ICU, doctors explained that the only possible treatments involved three major surgeries—with extremely high mortality risk for each: Place an antiseptic collar on his hip and wait 6+ weeks for infection control Replace the hip Amputate his leg below the knee My father made the heartbreaking decision to decline the surgeries and enter hospice. He passed away a week and a half later. I have already spoken directly with the administrator at The Neighborhoods, so they are aware of this feedback. Do not send your loved ones to this facility until the staff and corporation make substantial, meaningful improvements.

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Lorie Crowl

I have had a most enjoyable experience here at the Neighborhood. The staff was always very accommodating, beyond friendly and extremely welcoming. I feel like family to all of them!!!! All the way from the housekeeping to Dietary, nurses, CEOs and our volunteers and drivers all loving and welcoming!!!! Thank you very much!!!! I highly recommend this place to everyone!!!!