A

Anonymous Anonymous

My experience at this facility was disturbing and completely unacceptable. The environment was unsafe, unsanitary, and unfit for any type of patient care. The entire building smelled strongly of feces, creating an unbearable and unhealthy atmosphere from the moment you walked in. The staff were hateful toward residents, speaking to people with open disrespect and showing no compassion or professionalism. Basic concerns about hygiene, safety, and medical needs were consistently ignored. The building was infested with bugs, and the food served was inedible and contaminated — leading both myself and another resident to contract Helicobacter pylori, a serious stomach infection caused by feces-contaminated food. The “classes” and programs offered were meaningless and poorly structured. It was clear the system in place was designed to make residents fail rather than help them heal or improve. No one should ever be treated this way, especially in a facility that claims to provide care and support. This place should be investigated immediately for neglect, abuse, and unsanitary conditions. I understand that the public administrator is responsible for placing their caseload in these facilities, but I genuinely don’t understand how anyone could approve or continue using a place in this condition. The environment is unsafe, unsanitary, and degrading to the residents who live there. Something needs to change, and there needs to be real accountability for allowing people to be placed in such neglectful conditions.

N

Noel St.clair

I would like to thank ALL the staff at St.Francois Manor for taking such wonderful care of my son as he finished recovering from his accident. You all did a wonderful job and he looks forward to coming back and visiting residents and staff thank you again

E

Eileen Hedrick

Plus /1/2 ⭐️. Staff has been very helpful, kind, & listened to our needs, Has it been perfect?.. no, but many times they are limited in what they can do. They are working w our Loved Ones, who may not be well & refusing care. As a Caregiver, myself, I/we try to keep encouraging them. God bless us All, as we walk this difficult Path.🙏🕊

D

daniel

I enjoyed my time here. For the most part the staff are very helpful and professional. They have the best living areas in the area for their residents. Each person gets their own small apartment. These all have a full bathroom and walk in shower. They are good about helping you get the things you need as long as it's not them doing everything for you. You are expected to talked care of yourself as much as possible. While each resident has different needs they try to meet as many of them as they can and make sure everyone is doing their best to get out of there. This is because St. Francois Manor is a Residential Care Facility, not a nursing home. There's a, for lack of a better word, nursing home on the same property all owned and operated by BJC Healthcare. This place did so many very much appreciated things for me until I left. Even though I was in a new place with no family or friends they made me feel at home, welcome, and safe there at St. Francois Manor. I really miss almost everyone there and would recommend this place to anyone in the Farmington area for their loved ones that need more care than they can provide. The worst part about it is if you want to go anywhere other than the gas station at the end of the road Eagle Mart, then you either have to pay a taxi, public transportation, ride a bike, or walk a decent little ways.

L

Latausha Gardner

I lived there from July 2019 til July 2020. I was on the locked unit. The staff treated you like prisoners. I had staff take me down to the ground. They put bruises on me. There is always a sewer smell on the unit. You have other residents bully you. You don’t have a chance to work the program there. If you have any kind of behavior you don’t level up. Although they have their favorites. They do have very nice activities for you.