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Stephanie Earll

My friend was in this facility while she was in her stay they gave her her bed pen made her put herself on it then she had to take herself off the bed and put it on the back counter. I find this totally unacceptable. At the end of her stay, they tried to give her insulin and she is not diabetic. So please keep your loved ones far away.

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Janet Brewwr

I was there tonight visiting my brother-in-law. The nurse was very friendly but that is where it stopped. Call light went on to help the patient go to the bathroom- we finally had to find someone. When they came in, they said we have to deliver trays- left without helping- finally my husband found the nurse- she tracked the 2 who left the room and they came back with attitudes. Found out they are agency people who do not care. The care has been less than acceptable! Medications are not up to date from inception on Friday. The attending foreign doctor was terrible. We will try to move him ASAP. We will make complaints to the state and joint commission. You need to correct these issues .

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Kimberly K

My Mother-in-law was at Delmar Gardens - Meramec Valley for 3 weeks for rehab. Nurse Amy was one of the rudest people I have ever encountered in the nursing field. We asked numerous times to stop giving my Mother-in-law sodas, and on multiple occasions, she had 3 sodas her tray during our visits. They let her go almost her entire stay without showering her, b/c she didn't want to, but having Frontal Temporal Lobe Dementia, she didn't know any better, they kept telling us they can't force someone to take a shower that's in their right mind, that it would be considered abuse. When you have Dementia, you are not in your right mind, at some point, not showering someone who is incontinent for over 2+ weeks, becomes neglect. We asked them to weigh her at least 3-4 different times, b/c she was not eating, but they never did. Her floor was never cleaned. She had crumbs next to her bed/nightstand the entire time she was there. It smells like urine when you enter the facility. They lost multiple pairs of her brand-new pants. During her previous stay in the hospital, the hospital stopped giving her Tylenol due to her elevated levels, however, without ever meeting or talking to the Doctor at Delmar, he approved her taking Tylenol with no explanation. When we asked the nurse why and could we talk to the doctor to absolutely make sure it was safe for her to be taking Tylenol daily again, the nurse's response was, "I doubt you will ever get ahold of the doctor, but you can try". My Mother-in-law was there to get stronger so she could go back to her apartment, instead, she was unable to walk when we she discharged and rushed to the hospital 2 days later with pneumonia and a sodium level of 167 from being Severely Dehydrated. Upon talking to prior caretakers that worked at DG-Meramec Valley and telling them of the horrible experiences we had at Delmar daily and the critical condition she came home in, they were not surprised at all and wished we would have talked to them prior to picking DG-Meramec Valley, because they would have told us to go elsewhere. There were few caregivers we encountered at Delmar Gardens - MV who were able to answer our questions on the spot. Most of the time, it was always someone else's responsibility. So sad how much they failed her.

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Suzanne Clark

When my husband needed more care than I could give him, we chose Delmar Gardens Meramec Valley. It's never easy to watch someone have to go that way. I always felt reassured that he was very well taken care of. The staff was very nice and caring. We thank you for your service and care during this time and his last days with us.

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Carl Jung

My Mom has been a resident here for quite some time, after multiple hospitalizations/rehab/skilled care. The last time she entered Delmar Gardens Meramec Valley from the hospital (a bit over a year ago), she was on hospice. We have experience excelelnt care at all levels with this facility. The staff that takes care of, and interacts with Mom is always pleasant, helpful, and competent. When we visit, we feel the caring culture that exists, and this has been over a long period of time. Mom has done so well here that she has been taken off hospice! We feel this is in large part attributed to the care she has received here. She really enjoys the food, so her nutritional needs are met. Her room is very clean and comfortable, which matters. Medically, she is well taken care of and the staff has been really good at caring for her unique needs, and we have seen a tremendous reduction in the incidence of her recurring infections that she has suffered over many years. What used to happen every month or two in the past, now only happens once a year (maybe). This is a evidence of excellent care. Also, the care teams from Mercy that visit her there are excellent (Dr. Whitenhauer and team), and Mom also has dental insurance through Apex which comes onsite to take care of her dental needs, they have been wonderful as well. So, the staff at the facility, plus all the arrangements they have with other key medical teams results in an overall quality of care that honestly couldn't be better for our Mom. We are really grateful, to say the least. I will edit as Mom remembers more names, but the caregivers that stand out to her have been Kim, Dee, Maura, Celeste and Taylor. Again, we know there are many other missing, and I will try to update when Mom mentions them.