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Bianca Martin

My mother recently passed away after being on the memory unit for 2 years, I have yet to receive any condolences from the facility 🥺, Just heartless

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Sweet Retreat

Very nice and clean place. I was very pleased to walk in to see my father and it was no smell. Very fresh and clean all the way to his room. Staff was very helpful and friendly. Only reason I took a star back was because the smoking area walk through,was full of cigarette butts.

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Michelle Battle

The recent review above is for a different facility, that isn’t the admin here. As a current resident, I’d strongly advise you reconsider unless you can visit your family member 2+ times a week, especially, on bath days. I’m here for rehab and it has been a horrible experience. Initially, I was so excited but that quickly changed when basic needs and services failed to be met. My recommendation is you visit the facility after 5pm at least 3 random times before you make your decision. Come enjoy a random breakfast, lunch, AND 2 dinners. Speak with residents and their families during those visits that have been here for 6+ months. While they’re trying to make improvements, unfortunately, the old behaviors and unprofessionalism influence the new hires and run the best workers away. Every 3-6 months, they rehire employees that are a danger to those in this community. I strongly advise cameras be installed in your relative’s room for their safety. I’m grateful for those who’ve tried to improve my time here, yet the inconsistency and incompetence exceeds the level of care causing a decline in the experience. My heart hurts for those who are here long term. 🙏🏽🫶🏽

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Tabitha Olvera

Phyllis the Administrator and Ashanna the Bom are absolutely wonderful. The facility has amazing room setups not like your typical nursing home. If you're looking around for a facility for yourself or loved one you should definitely schedule a tour. You won't be disappointed.

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D Haynes

If you're looking for sign, let this be your sign. DO NOT and we repeat DO NOT send your relative to this facility. If we could give a negative 25 stars, we would. We have documented everything but for the sake of your time reading this we will make this a long story short as best we can. Our relative was at Arbor Hills Nursing Center for less than 48 hours and would have died had it not been for a relative going there to check. Long story short the nursing staff overdosed our relative with narcotic pain medication. Upon arrival our relative was unconscious and breathing was very delayed. The nursing staff said our relative was asleep. When the paramedics arrived they could not understand why there was no response with all vitals being good. After asking some additional questions the paramedics decided to give a dose of Narcan which is the medication used when someone has an opioid emergency like an herion overdose to hopefully save their life. Narcan was the only thing that worked and brought our relative back to life and breathing normally. Our relative was immediately transferred to the hospital, put into ICU and remained in the hospital for weeks because of the poor care of Arbor Hills Nursing Center. The nursing staff is very unprofessional. On another visit we sat in the common area where patients are and actually witnessed the nursing staff allow a patient sitting in his wheelchair to spit all over the floor. They did absolutely NOTHING! Most of the employees are always on their phones, they don't watch the patients. It was made very clear that they DO NOT care! Arbor Hills Nursing Center did not even have any of the medications given documented in MAR. So all that pain medication given, NOTHING was noted in the required Medical Administration Record (MAR), a HUGE violation. Had we not arrived at the time that we did, our family would have been planning a funeral with Arbor Hills Nursing Center taking no responsibility for their inadequate and irresponsible care. Not once did the nursing staff or administration call to check or show any kind of care or concern. Then Arbor Hills Nursing Center has the audacity to send a bill? Are you kidding? Sir/Mam you should be sending the patient you almost killed a check! So you have it friends, do yourself a favor and keep looking. Make sure you take the time to visit, tour and speak with the nurses and staff at any facility you are considering. This can be a long stressful process but very important to do. Stay prayerful and ask others to pray. God may not come when we want him, but he's always on time! God will put people in your life that genuinely care and will help you get through this difficult streak. Stay far, far away from Arbor Hills Nursing Center in Ferguson, Missouri, keep praying, God hears you and he understands. God Bless you, we hope this authentic review helps you to make the right decision for your loved one.