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Laurie HOLLENBERG

The assisted living area has been very accommodating to any request or family makes. They let us bring in an entire Thanksgiving dinner so we could all eat as a family and not have our loved one left out. They do seem to be short staffed in the maintenance staff. But the nursing staff all know my family member and trailer excellent care of her. Her “apartment” is spacious and perfect for her needs.

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Lori Donze

My father lived at Crystal Oaks for 3 years. Dementia, asthma, depression. But the care he received was excellent. I couldn’t have found more loving and caring people for him. He passed knowing he was loved.

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Monica Warden

I was supposed to be transferred here for continued physical therapy following a brief hospital stay. Upon entering the building, the pungent odor of bodily fluids hits you. Then the person doing my intake was speaking slow and slurred. I wasn't completely sure if they were sober. This uncomfortable feeling with the environment only got worse. Once in my room, I noticed a hole in the wall covered by heavy duty plastic. I became overcome by anxiety. It was just not feeling right. Not safe. Not clean. We left immediately. I can't believe that this is the best we have to offer our ailing and elderly. So sad.

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Lisa Ross

Had family going in for surgery at 5 AM today. When I arrived at Crystal Oaks I was met by an attentive Nurse who told me the shower was completed, his medication had been given and all his paperwork was printed. I was then escorted to my family members room and then sent on our way. This is what I call excellent customer service! Mercy hospital was also impressed stating they do not usually have complete paperwork available for these types of admissions. I would also like to give credit to Crystal oaks transportation service. Pick up was timely and friendly. Keep up the good work!

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Jill Brockschink

I can not say enough good things about the caring and compassionate staff at Crystal Oaks Care Center. It is a beautiful facility, but the best thing about it is the people. It is a family and truly feels like a home. My dad is getting great food, great care, and feels cared about. Thank you to everyone from administrative staff to nursing staff to housekeeping staff to maintenance staff. Literally everyone we’ve worked with in the past 6 days (and we were there for all shifts) were dedicated and loving to their residents. We are so fortunate to have a place like Crystal Oaks Care Center❤️