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Samantha macdonald

I've been in and to many nursing homes in my life and with CNA students. There will always be people and places that are not sweet and not attentive, but in my experience, the staff (management, nurses and CNAs) have welcomed my students with open arms! We bring our kids to clinicals in many locations during the school year and this is the best and most supportive nursing home that we've ever been. I can't thank everyone enough for the support you've shown my kids! It keeps them wanting to come back. 💜

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marsha caldwell

Went in for physical therapy, and left a emotion and anxiety mess!!! Horrible on all counts! I called the state after I left there. Should be shut down!!!!!!!!!

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Robin Robinson

This place should be shut down! I only gave one star because I had to in order to post this review. They actually don't deserve that one star. My father was there for 1 week before he was back in the hospital with a broken hip due to several falls that took place at the nurses station (so I was told.) No one admitted they saw what happened, but they could say it was more than once. It is their job to make sure that residents do not fall. It is their job to make sure that they are safe and well taken care of! If they cant do that they should go do something else for a living! Also the directors job is to make sure the facility is run correctly. They did not call the ambulance nor did they give him any medical attention for 3 whole days. They just put him in the bed to suffer the entire weekend. He could not speak due to a prior stroke. It wasn't until the physical therapist found him on Monday in bad shape and got him the attention he needed. HE DIED. The employees there were so low down that they stole his clothes as soon as he was out the door. When I asked about his belongings they stood around like a bunch of imbeciles with an inventory sheet listing all of his clothing that they could not account for. They had one aid cleaning every resident there. From the director to the NA's they are all unprofessional and uncaring. I pray that all that were on the clock will spend their last days on earth in a nursing facility where no one cares. ***UPDATE ON THIS HORRIFIC SITUATION. After being investigated it was revealed that this HELL HOUSE did NOT have adequate staff during the time my father was there. That weekend mentioned above there were basically 2 or 3 people there who were UNTRAINED and UNCERTIFIED. THERE WAS NO NURSE ON THE CLOCK. Please don't be fooled by all these bogus "great" reviews that have been posted since my initial review in 2015. If all of these so called staff members who say they've been working there for years where were they while my father suffered in pain for 3 days!? They are just trying to over shadow all the bad reviews. If your looking at this place for your loved one please, look elsewhere. If your loved one is there please keep a close eye on them and be aware of your LEGAL rights to stand up for them. It doesn't have to lead to death. ANYTHING you feel is neglectful (falls, bruising, being wet and left unattended etc) Call them out on it and get LEGAL REPRESENTATION so they can investigate them! The people who own this place are full of crap. I have met their representation face to face along with my representation and it didn't work out in their favor. (Need I say more?) Expose them! Hit them where it hurts...in the pocket! Maybe eventually they will have to close! UPDATE 12/2020. I see the name has changed from THE VALLEY. Nursing homes will do this when they have a bad reputation or have been dealt with legally. Take the time to read ALL REVIEWS, even the old ones. Do your research and find out if these are the same shiftless people running this facility. Don't trust these people with your loved ones! 2024 - I will keep this review on top in hopes that anyone thinking of placing their family member here will think twice.

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Queen of The Lou

DO NOT PUT YOUR LOVED ONE HERE IF YOU LOVE THEM! If your loved one cannot speak and/or they are bedridden and cannot move around on their own - You would be signing their death certificate. I am not joking! This facility is always understaffed & the turn over rate is extremely high! The staff that shows up cannot take care of ALL the people on the floor. They do not have time to care for the resident. They do not bathe the residents often! AVOID this place at ALL cost! I had to call them too darn much and they will block your phone number! The director, Mr. Carter and his staff (Gail Moore, Director of Nursing & Roxanne Weaver) they do not return calls. You will be calling the state.

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lin s

My husband entered the facility with late stage vascular/frontotemporal dementia and diabetic ketoacidosis almost a year ago in March. He passed away yesterday. Our experience with the facility and staff was good. The facility is kept clean and the rooms spotless. The food is simple but good and offers a good variety. My husband and I were treated well by the staff, who were very supportive. Yes, they are short staffed at times, but my husband received the attention that he needed. Our social worker there was amazing, and extremely helpful and informative. In the past year, I got to know the staff very well. The nursing staff was caring, compassionate, well informed, answering all of my questions and addressing my concerns. They were like a second family to me during this difficult year. And I do appreciate that. Thank you, staff at The Valley, for being so caring about your residents. And you do genuinely care. I give 4 stars because communication could have been better between staff. But, isn't that the way it is anywhere?