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Ashley Settle

I pray I don't have to go back to the this urgent care. Very nice prep nurse, but the official nurse I saw was very rude. I will try to avoid this one at all cost.

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Dmaster2k

I have been to the urgent care section a total of 3 times, all for the same issue (abscessing tooth). The very first time I saw the nurse practitioner that was there I got the 3rd degree about why my teeth were why they were like they were and it was automatically assumed that I did drugs to end up like this. That is beyond insulting and already made me not want to see her again. I received a run of antibiotics that seemed insufficient to me, but I took them. The second time I come back for the same issue, same spot, it having flared up again, potentially because it wasn't fully taken care of, but that's just my speculation. Get attitude from the same nurse practitioner about 'Infections don't just come back' and 'you're taking a lot of antibiotics'. This is the second time I have ever seen this person, but she does call in a different run of antibiotics. This last time I was in was for a different spot that I had been using pain meds to deal with. The pain meds (Ibuprofin) plus intense pain (around 6-8) as well as anxiety about potentially getting told I wouldn't receive meds for it made me hold off on going for a week which had caused my blood pressure to rise. When I finally did go they took my blood pressure and it was very high. I was told she wanted to send me to the ER because of it, and after telling her countless times that I would not be going (The ER is a joke and charges WAY too much for doing WAY too little). She starts giving me the third degree about 'why are you not taking care of your blood pressure'. I take my BP meds every day and try to avoid stresses that might raise it, and here this person is looking down at me making me feel like she's holding the antibiotics over my head to do what she wants. She eventually relents and gives me a 3 day supply of meds... like she was doing me a favor. This woman's bed side manner is worse than an angry hornet, very condescending with an attitude of superiority. That's three strikes, I'm done with this place, I only went because my primary care place is booked weeks in advance, and this sort of thing isn't something that can be predicted. If I could give less I would. Perhaps these 'Healthcare' providers could focus a bit more on the 'care' part.

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Vern Moore

Sunday, Sept. 7, 2025. I was awakened at 4:30 a.m. with SEVERE HEARTBURN, that would not go away. Not sure what it was, I drove to the hospital to determine the seriousness of this heartburn. The staff immediately got me in an determined I was having a problem. Unsure of the EKG, the experienced gray haired doctor, had another EKG accomplished. He came back to me and stated, he felt I should go to Mercy South. He went on to say, I was having a growing serious problem, plus he really didn't feel comfortable sending me home. Turns out, HE WAS RIGHT! GRAY GAIRED INTUITION SAVED MY LIFE. Blockage of the RAMUS ARTERY.

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Donna

My first time going to this place due to having severe pain on my right side just under my rib cage. I had to fill out a form, no big deal, then I was asked to sign my name on the little signature pad without them even telling me what I was signing for. Once they told me of course I signed. I was taken back by a very friendly nurse who wrote down all of my vitals and everything I showed her or told her where I was hurting. She then let me know that the Dr. would be in to see me soon. Upon Dr. Bruce Harrisons arrival to my room, he was immediately very arrogant and said "I hear you pulled a muscle". I explained that I never said that nor did I do anything that would have made me pull a muscle and this was not the first time I had these symptoms and explained that I had them about a month ago as well, just not as severe. He had me lay back and pushed in the area that I showed him was hurting, when he did that I was in so much pain and expressed that to him. He asked me where my back was hurting and I showed him with my left arm around my back and placed my fingers on the right side of my back close to my shoulder blade. He then told me that if it was a gall bladder issue that him barely pushing on my inflamed area would not be a symptom of a gall bladder issue and I did not have enough symptoms for him to diagnose it as a gall bladder issue. And, because I was having pain on my left back side, that was not a symptom of a gall bladder issue. I explained to him that the back pain was on the right side and he laughed and said "why did you use your left arm then"? I explained, like I already had minutes before to him, that it hurt to lift or move my right arm. He said that he would give me something for the pain that if it does happen to be a gall bladder issue that the shot would also help with that pain. I was confused at this point because he said it wasn't a gall bladder issue and that it was a pulled muscle. The nurse came in and gave me a shot of Toradol and explained that I was being discharged and I should follow up with my primary care dr. She said they wanted to monitor me for a little bit and would be back. I started feeling nauseous and when she came back in, she said she would get me something for that, which she did. A little while later I was discharged with a diagnosis of Cholelithiasis. Of course I had no idea what this was so I looked it up....it's a gall stone condition. But wait, he said it was not a gall bladder issue and that I pulled a muscle. This Dr. was beyond the rudest, condescending, arrogant person I have ever met. Horrible bedside manner.

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Liz Muzzy

I am being generous by giving the ER a 1 star. I was brought into the ER for heat exhaustion/ possible heart attack. It took the ER Dr. An hour to see me even with one other patient - non critical. When he finally came in he was rude , told me he would not treat me if I didn't hang up the phone with my husband who by the way is my Healthcare proxy. I am currently unable to make decisions due to my medical condition, so his being on the phone he can do so.The ER Dr would not hear of it and refused to treat me, walked out telling me maybe if he showed up then he would treat me - my husband is a over the road truck driver and was currently in Nebraska. Before retiring I was in the medical field for 25 yrs and delt with many Dr's and never came across any as rude and unprofessional as he was. Instead of willing to treat me he loudly said I was leaving AMA down the hall to the nurse.