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Guzzi SVT

I would like to thank the folks at Sonterra Springs for helping with my 95-year-old mother after she broke her knee cap. I would like to specially thank Michael, her physical therapist, for working with her everyday. Also I would like to thank Stacie for taking care of the paperwork and explaining how the insurance works with them to make my mom's stay as long as possible. She's at home now doing well with help from her family.

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Lori Hilton

I spent approximately 6 weeks in Sunterra, Independence, MO. During my stay I found the CNA's very pleasant and helpful. The entire staff was always encouraging and went the extra mile to be sure I was happy and comfortable. Physical therapy was amazing. The food was also top notch. The food choices were good and the kitchen was always accommodating if I wanted to order for friends that visited. They gave you very decent size portions. If I had to stay in a rehab facility again my first choice would be Sunterra. Thank you all for your support and help! Lori H.

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Karee Craig

Mother sent here for 20 days. She only had two showers in 3 weeks, none the first week and not sure if would have done any if I had not brought to attention. Was set in recliner for 20 days and now has bed sore and in a lot of pain. Did not treat it initially when she pointed out, took 5 days for wound doctor to look at. Did not have up and walking but one day. She came out of rehab worse than when she went in. Back in hospital within two days. Had one or two good CNAs, others hateful and obvious they were not happy. Very sad. Would not recommend. I had heard good things about this place, but opinion changed and not for good.

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Kyle Clifton

Sunterra’s facilities and staff are both absolutely amazing! From the moment you arrive, you can feel how dedicated everyone is to creating a safe, comfortable, and genuinely supportive environment. The staff truly goes above and beyond to care for their patients around the clock. You don’t just see them doing their job you can feel that they care. One of the things that stood out most to me was how personal the care felt. You really get to know the nurses, and they take the time to sit with you, talk with you, and walk you through whatever you’re experiencing. That personal touch makes such a huge difference when you’re healing or going through something challenging. Their attention to detail is exceptional. Every single person receives the time, patience, and individualized care they need. They check in often, make sure you’re comfortable, and ensure you have everything you need at all times. Not once did I feel like I was just another patient or an insurance number. Instead, I felt seen, supported, and treated like a real person who mattered. Sunterra helped me feel normal again and for that, I’m incredibly grateful. I can’t recommend their facility and staff highly enough. Five stars truly doesn’t feel like enough!

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Mom was here for 1 week for wound care. In a week, she never EVER saw a doctor until her last day. She was discharged from the hospital with the instructions to check wound regularly, and they could even manage to do that until her last day! Then they had some doctor who was obviously NOT versed in wound care because he basically told my mom.she was going to lose her foot! She had no one there for her when she was told this, and she was hysterical when she called me. Sent her to the hospital to out NOTHING was wrong! All that for NOTHING! They should have specialists who actually know what they are looking at and dealing with! Then there was the matter of them being EXTREMELY UNDERSTAFFED the entire time she was there. When I went to leave after 4 pm daily, there was not ONE EMPLOYEE in sight to be found. I would have to hunt for someone. They day I found someone, I asked them about checking my mom's wound. They had told her early in the day this would be done well by 4:30 that still had not happened, so I found someone and asked. The lady said her nurse he was at lunch and was going to do it when he came back. I once again STRESSED the importance of this since she was there for wound care. The next day late afternoon, I came, and they still had not bothered checking her wound! So they just lied when they had zero intention of checking her! This is just completely unacceptable! You cannot BOTHER checking her for what your place is supposed to be able to care for?!?! Then i would go daily, and there were needle caps strewn o her floor and I the bathroom. I actually slipped and almost fell in the bathroom on them! With all the needle caps, it looked like there was some big drug party! I mean, where is housekeeping?!??! Well, that was obviously non-existent! When she came back from the hospital the next day, they returned her to a dirty room and never checked her when she brought her in. They left her for hours in soiled clothes! They were so wet they felt like they just came out of the wash! What kind of care is that?!?! When I came in, I told them they needed to do it immediately. We kept hearing voices that sounded like they were coming from an intercom, but they did not have one. Well, it turns out one of the aids had lost the walkie-talkie, and they were in my mom's diaper!!!! What they heck?!?!? This place does not know how or is able to take care of anyone! I kept telling my mom how the carpet in the hall was frayed, and I had tripped a couple of times but thankfully had not fallen. Well, I came in one day, and my mom told me that one of their elderly patients had tripped in the carpet, fell into the cabinet, and had a large knot on her head! To make it worse, no one, as usual, was around, so my mom's visitors had to go to this lady's aid!! I would never ever recommend a place like this. It is dangerous, and they just don't have the staff to care for people. They would never get my mom out of bed because they didn't have enough equipment and when the equipment was used it would be left outside patients door so they could use it to put that person back when needed. Essentially, rendering it unavailable for others who needed it! They should have used it, and if that patient did not need back in bed right away, they should have used it to assist others! I read the reviews before my mom went here, and they were bad! My mom had little choice because the place she wanted to go was full. Thank goodness we were able to move her to an excellent facility before something worse happened to her! Also the parking is a nightmare here. It's like when they built the place, they did not intend to have staff let alone account for a set number of visitors for the patients. Even one of the staff told me that when they came there to work, it was great and top-notch, then about 6 months again, it rapidly went downhill! Thats from an actual employee who also admitted they did not have staff to help patients! This place only has 38 beds with that small number, they still can't handle it. State run places get better care!