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Zissi Ciner

New Mark hits the mark 😊 The staff go above and beyond to make me feel comfortable and cared for. Everyone is so kind, attentive, and genuinely invested—you truly feel like family here.

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Heather Beagley

If I could give a zero stars I would. Lots of excuses of why they neglect patients. Use the excuse that the patient has a DNR as a way to deny basic care. Thank GOD my 92 yr old family member survived this nightmare of a situation. She used to like it there. But then she would call all hours of the night crying to get out of there. Literally she almost died TWICE because of the neglect. Now she is happy, laughing, joking again and thriving! No matter where they are, check on your family! Stand up for them, especially when they can't for themselves!

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Becky Jones

Very concerning place to have your loved one. Care is very low quality and it's shameful how they treat human beings. I would not put your loved one here. Patients and loved ones are left in their own soilage, not staffed appropriately. Management doesn't care until comes to the bottom dollar. The state department needs to follow up and rehome their residents. Money isn't going to care but to repaint walls.

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Amber Clark

Not a good place though they look like they’re redoing things I believe bc of state inspection they had too . Nursing staff we dealt with needs revised I could say a lot but 2 out of 5 was definitely better caretakers . I feel they should treat ppl more respectful as they chose their career vs a job one greater than the other. this type of field is very hard on a human and yes, they should be paid more, but that wasn’t the problem. This is an issue everywhere staffing is horrible for many nursing facilities. The building itself needs so much work. The room kept leaking over in a corner stain in the ceiling has more issues than just put a new tile every time someone complains and needs to check thoroughly. When asking about paperwork, they procrastinated trust me everyone has a right to look at the paperwork they’re bath sheets, activities, and caregiving when they procrastinate that shows they neglect. These places for Medicare and Medicaid are far few between nowadays up north. And Not just North but there should be good facilities everywhere the need to review and do better everyone no matter there income deserves the best care not treat them as a problem.

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Edward Pratt

Ì don't know how my review keeps getting taken down?! As a resident I can say this was a great place a year ago but when it was taken over by Luxor it has become one of the worst compared to AVALON VEIW where I came here from! Now some of the staff that I normally deal with are awesome! Karen, Amanda, Çasey, Jessica and a few I know I'm forgetting are fantastic too! Now they want to get away from Agency yet they so many good people that they fired that ìt blows my mind! They are making employees worķ 12 hour shifts or it's get fired oŕ quit! I went from 2 showers a week to im lucky getting one! I have a power chair but I don't have anyone trustworthy put me in it right! Breakfast is the best meal when they get it right! They definitely put profit instead or ahead of good care! I'm sure that they wouldn't put their loved one's through this kind of care or at least I hope inot but this a money ran world! You can always tell when a big wig is here when you see a nice expensive car in the parking lot! They got rid of the cats that have been here for years that providing some homee mo ral and normalcy for residents! I have been trying for 3 months to move back to New York but even that's been a nightmare! This place has me wanting to go head to head with a big truck! I feel sorry for the people who can't think for themselves but that's probably for the best!