U

Unapologetically Me

The ONLY reason I am giving this place 3 stars is because of the back office with the exception of Besor, who is an absolute stellar woman, worker, employee and relatable. The director of Nursing is one of the few people who used her power to make me feel subhuman. She is used to older people who will just say ok, that is NOT me. She actually made me cry. Mostly due to anger and being made to feel like I did not matter. She said it was for my safety but I call bullshit. Besor, however, Is an amazing human being. She takes the time to explain what her role is and how she helps me get to and from doctor appointments. She actively listened to my vents, sadness, worry and then she provided me with advice that actually works. She made me feel like I matter and she does this with EVERYONE in the entire center. I pay attention to everything and everyone in a place like this. And I can say without any reservations that Besor should be running this place. She is a incredible mentor to others and planner. As a matter of fact, another resident just came up to me and said how Besor is her favorite. Besor has made my stay here bearable. Thank you girl!

N

Noone Gazer

The rooms are clean. Food portions are small and food is on the cooler side, he filled out menus, but didn't always get what was ordered. Charlotte and Besor and cooper are 5 star employees. The aside are good. Issues aren't always addressed promptly. They tell you they will call or resolve an issue but they don't. Always in meetings so you can't get in touch with them. Meetings were canceled, and or forgotten, he almost got shots that should've gone to another patient. Call light wait time are long, pain wasn't well managed and one night I had to come in at 10pm just to have it addressed. Was laying in his poop for 2hrs. Gave 5 starts because of the nursing staff only.

M

Mariah Meadows

If I could give a negative star review, I would. Do NOT bring a loved one here - ever. During my grandmother's stay (rehab side) my mom or I had to come every morning and night to make sure basic things were done. They didn't put her teeth in so she had to literally gum her food until she told us what happened. The first couple of days into her stay they didn't charge her hearing aids so she couldn't hear the next morning. She had several accidents due to lack of answering the call light. My grandmother would call my mom in the middle of the night as soon as she pressed the help button. It would take my mom calling the front desk who then transferred her to the nurse station, and had to wait over 30min for calls to be answered and my grandma to finally get help. This happened multiple times a week. And then the nurse had the odasity to tell my 93 yr old grandmother that there was no need for her to have an accident! The nerve! There were many times we'd walk in and she'd just be sitting in a wheel chair facing a wall. Mind you she had recently had a stroke and can't actually wheel herself yet, along with not seeing well. When we asked why she was just facing the wall she said the nurse had put her there awhile ago and said she'd come back and never did. What's truly sad, and honestly scary, is we brought up all of these concerns (and more) not only to the social worker, but also director of nursing, 2 weeks into her stay and nothing was actually done/had changed by the end of her stay. I get change doesn't happen overnight, but there was not even a follow up call. What's the point of filing a grievance? We also spoke with director of activities to get my grandma included in as many activities as possible. She's a social butterfly! To my knowledge there were only a handful of days she actually went to an activity. The only friend she made was a lady she sat with when she ate, when they would take her to the dining room. The social worker, Beth, was hands down the most unhelpful employee. Calls were rarely returned. We asked for help finding a place after her rehab stay is over that would be, atleast partially, covered by medicaid and she hands us a list that mostly consisted of private pay only- no medicaid accepted at all. It took my mom researching herself and asking around to actually find a place. We were told only 2 days in advance to her getting discharged and if we wanted to file an apeal we had until noon the next day to file. They weren't even the ones to tell us about the discharge initially. It was my grandma who they made sign her own discharge papers and then she told my mom. When calling to ask if it was true, we were told the employee meant to call us earlier. Not only that, but we were told discharge would be at noon. Night prior to discharging, we were contacted saying she needs to be out before 11am. And for the cherry on top, they didn't give us her meds to be transferred with her so I had to go up there at 8pm ON Friday night to get them (which was an ordeal itself dealing with the night staff) and take them to her new facility as there's one of her PRESCRIBED medicines she cannot go without. One positive thing I will say, Haley was absolutely the best nurse !! She was so kind and patient. You could tell she truly cares for the residents!

M

mary tamburello

My sweet momma was at Tiffany Rehab twice last fall - the staff was kind and compassionate. The CMTs were careful in making sure her diabetes remained under control- the rehab team kept her up and going! Thank you team!

C

casey strong

Having visited a few different places, I can confidently say that Tiffany Springs is one of the better ones. As in all locations, they have some areas to improve, and then they have stellar regions. We will start with the stellar. The facility is well-kept, with nurses who are generally knowledgeable and provide good care. The therapy was top-notch compared to other facilities, and the staff genuinely cared for the most part. Now for the not-so-stellar, Food service. Now I am definitely not looking for a five-star diner experience in a medical facility. However, even when eating in the dining room, I had many meals with the wrong items, and the food was often room temperature. There were times they were understaffed, and you could wait a while for your call light to be answered, like anywhere else. So, all in all, it was a good, if not great, experience. Besor was a bright, shining face to see every day. She lit up every room she walked into.