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Update: We did meet with the new owners last week. Residents and family mostly complained. Most of the existing staff has left (now just all agency employees who don't introduce themselves, everything is just a one-off transaction and so on). The residents who have been here a while are HURTING, and no one cares. The 3rd administrator in a year was suddenly fired and replaced by the woman who was hired as the social worker, as we hadn't had a social worker in months. About 40% of the full-time staff left and went to another facility. However, the one employee who all the residents LOVE and RAVED about to the new owners, Kathleen, the Activities Director, was fired and will not be back. My loved one just called me crying. She hates it there, but has run out of $$ to get into a another cash-first home. Her only option is to go on a Medicaid facility wait-list. My loved one also had to have 18 months of fees (over $12,000/mo) in order to be admitted before rolling onto Medicaid. They are now allowing straight-to-Medicaid, and it's significantly starting to change the vibe of the place. We are sick to our stomachs about all the unnecessary changes. I've had to ask multiple times for correct diapering supplies, my mom couldn't get showered until late at night this week b/c they didn't have any clean towels, and the doorbell camera has not worked since the new owners took over. I listened to other loved ones cry at family meetings about how their husband who had suffered a stroke had been left in bed all day, another told about how her loved one still hadn't had anything to eat at 2pm one day b/c the staff clearly doesn't know how to interact with memory patients. Everyone is just sick to their stomachs and don't know what to do. I guess their goal is to become another crappy Medicaid facility. One night l last week, my mom's wing's nurse was also covering the upstairs, and we couldn't reach the nurse for hours. ORIGINAL REVIEW: Not sure what is going on with the new ownership out of California, but things are getting worse instead of better. All the staff has left, every aide and nurse are once again from an agency, which means no one knows your loved one, and its a new face every day, every shift. In the past 1.5 years, we have been through 2 administrators and 3 directors of nursing. The last administrator was trying to make some positive changes, even holding family meetings, but he has also left. I did feel things were starting to improve with him, but now we start over. There is currently no administrator and no social worker. I need to start working on my mom’s Medicaid paperwork and there is no one to help with anything. The staff has had at least 2 paychecks bounce since the new ownership. Do better! Who is going to stay working here when this is how you treat your employees? My mom also overheard a conversation that a long-time employee had most of her vacation time eliminated. We are paying $12,000/month here. By March, my mom will have gone through every single penny to her name. We are definitely not receiving $12k worth of service and care. We are missing $400 worth of pants that have gone missing (they put clothes away in the wrong rooms all the time, and the residents families do not go through their loved ones’ closets as i do, pulling out other residents clothes), and I have to continuously supply all of my mom’s incontinence supplies, bc she never had the proper supplies in her room. Shout out to the Activities Ladies - they are amazing and one of the only good things about this place. Front desk is also very helpful and friendly, as are Jessica and Kiki and newer aide, Alexis. There are a couple of bright spots. Would love to hear from one of the new owners, but I have no idea who to call. I would not move a loved one into here until they get themselves sorted out.

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Samantha Roberts

This facility went from 5 stars to 1 star over night. My family has had three generations here total. I will never again trust this facility with a family member. Much of the staff was wonderful - I do not blame them. The facility is short-staffed and morale is down. One employee quit because of all of the "abuse and neglect." Another employee told us that his check is consistently short because there is an error with the time difference that is not getting fixed. What is promised - two showers per week, vitals each shift, prompt response to call lights, doctor visits, and 24/7 care. HA! My family member had two showers in the full ONE MONTH they were there. Their vitals were done upon admission and upon discharge. There is way more, but this is enough for now. It's atrocious and such a tragic experience for some of our most vulnerable and important members of society. Do better. Care. This life is not just about money!!!!

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Ellen Stevenson

Manor Grove used to be 5 star. New owners have created a horrible situation for many residents. My dear friend went 2 weeks without a shower before I made a state hot line complaint. It is not unusual for her call light to go unanswered or take more than an hour to get a response, supplies like towels in patient bathrooms do not exist. Many of the agency staff have been unkind and neglectful.

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STL Tim

This place used to be ok but under new ownership, it has completely fallen off a cliff. Since the new ownership took over, they have replaced experienced administration with a social worker with no experience running a facility, lost all their permanent patient care staff (nurses/aides) and replaced them with agency labor. They are so understaffed that 1 aide takes care of 30 residents. My MIL has gone a week between showers, sat in a wet diaper for 7 hours, and had to deal with a broken toilet for over 2 weeks. Laundry doesn’t get done, basic groceries aren’t bought (they were recently out of bread for almost a week) and you can feel the absentee ownership.

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Cheryl Breitenstein

New owners are non responsive. Administrative staff some mailboxes not setup or are full and do not return phone calls even after 3 weeks. Staff shortages, beds not changed and no meal selection available to residents. Laundry dryer broken and residents laundry not getting done. No washcloths, no coffee cups as dishwasher also broken. Aides on their cell phones instead of helping resident to get showered. Terrible changes wondering what will be next.