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The therapy staff showed genuine dedication to my dad during his short-term rehab at NHC Maryland Heights. When he entered, he was very immobile due to a spinal cord injury. His physical therapist successfully trained him and his caregiver (my mom) on methods for helping him transfer between a wheelchair and a bed. The physical therapist kept thinking about, trying, and refining transfer methods until my mom and dad felt comfortable with the process. She also provided my mom with other caregiving strategies and worked with other NHC staff to secure the necessary arrangements so that my dad could be transported home safely. Some nursing staff displayed unprofessionalism. Although many days and nights were uneventful and ordinary, many other days and nights included incidents such as (1) placing my dad's call button out of his reach so that he would not be able to call for staff assistance at night, (2) responding to his request for a diaper change by just turning off his call button light without changing his diaper, (3) accusing my dad of deliberately spilling water when he simply accidentally lost his grip on his cup handle, and (4) refusing to change his diaper (which had poop) when it was too close to the staff member's lunch break and then intimidating my mom and me when the staff member noticed we were discussing the incident. My mom, who frequently visited my dad, often ended up changing his diaper herself rather than asking for the staff to help so that she didn't have to deal with this unprofessionalism.

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Casandra Helmig

The front desk receptionist is rude. I asked Katherine for a broom because I gave my dad a haircut. She said "Im just a receptionist." I said well im sorry but I need to sweep up my dad's hair then she called someone on the walkie talkie. Then i thanken her and she said "now go" and waved her hand to tell to go away.And this guy's came by he was happy to sweep it for me. I told him I don't mind doing it. He Replied Its my job. Thank you someone who doesn't mind doing their job. Front desk receptionist are suppose to be nice and happy. They are the first and last people to see.

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Lloyd Walton

Marshell Smith, Kierra Carter, Jaisi Cutts, Michelle Perry, Jamanda Davis, Amiani, Fremaly, Derraca Angela, thank you ALL at nurse's station 101 for your professional care, and Concern for my mother Patricia Walton while she was in physical rehab in October. I really appreciate Jenny at the front desk, she's always willing to help with any questions I had. She keeps a Smile on her face welcoming all that enters the facility.. Can't forget Social worker Caitlin, she's very professional and caring. Physical therapy employees thank you also, speech therapist too.🙂💯👍🏿

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Katie Row

The decision to move a loved one into a care home is incredibly difficult. The research process is exhausting and terrifying. I will forever be grateful we chose NHC Maryland Heights. From the Directors, business officers, social workers, front desk staff, custodial staff, to the incredibly loving nurses, we feel like family. My loved one’s Ivy House nurses and aides are phenomenal. They know my loved one. They reach out to us with updates and a desire to team together to help my loved one. The profound guilt we felt when moving her in has since been nurtured because of the staff and processes that keep her safe and cared for. I will always recommend NHC to my friends and family when they need a care home.

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Tiffani Taylor

A very positive experience. The staff on the rehab side was so friendly and happy every day. I dropped in all the time and each time I was greeted by name. I never felt as though I wasn't welcome. They took the best care of my dad for the month he was there. The activities coordinator has activities all day every day. My dad did not have a lack of things to do. The outside grounds are nice as well just to get fresh air or have a visit if the weather is nice. The ONLY reason I didn't rate 5 stars is because I feel like the dietary options on the rehab side could have been a little better for people that needed different diets. They were available-just in the dining hall. My dad didn't want to go to the dining hall so he ate what everyone else ate. Other than that..wonderful wonderful staff from the front desk to pt to the RN's, LPN's and the CNA's Thank you all for everything