A

Andrea Ryan

I speak for my whole family when I say we love Stonebridge! Our dad fell and broke his hip in April. Even after several weeks in rehab my dad could not return to Independent Living with my mom. The rehab center recommended Stonebridge to us, so I called Stonebridge and their response was pretty amazing. Wendi, the admissions director, welcomed us warmly and spent all the time with us that we needed to know Stonebridge was the right place. It is one of the only family-run facilities still in existence in the Midwest and thank God for it. The staff is not only professionally competent they are also very obviously emotionally invested in their residents and the families. In more than five months, there has not been a single day that I have walked into Stonebridge to see my dad that I have not been greeted by smiles from the staff, but also waves and greetings from the other residents. There is a loving and kind environment at Stonebridge that warms my heart every time I come. And it's always spotlessly clean! The nurses and physicians are outstanding. My dad has received nothing but excellent care since he arrived. His assigned physician, Dr. Labonte, comes routinely and any time we have had health concerns the nurses and Dr. Labonte have responded rapidly and expertly every time. The OT, PT, and Speech therapists are also outstanding. They are as patient and caring as the nurses and they make my dad’s therapy sessions creative to encourage him to engage. My dad got Covid and we all agreed that my mom shouldn’t come see him until after his quarantine. During that week or two, his primary nurse called me with updates and was always available whenever I called at other times to check in. My dad was cheerful every time I FaceTimed with him, and we routinely talked about how wonderful his nurses are to him. My dad loves his nurses and he tells me they love him, which is so sweet! The social worker, Nancy, is a loving and strong advocate for the residents and families. I didn’t realize how important this job is until I saw over the months how often the residents flocked to her. She has been a great resource for keeping my family aware of even subtle concerns she has with any part of the general well-being of my dad and even my mom since my mom visits my dad a lot. And Susan, the Office Manager, has humbled my family with deep gratitude for the hero’s work she has done getting my dad on Medicaid. For months Susan advocated for my parents and pushed hard to get them through the severely backlogged MO HealthNet system. She gave me frequent updates and spent so much time with me explaining the process, the laws, the rules, etc, as well as her best guesses for the timing of the whole thing. She is just an exceptional person with a giant, caring heart! The only other thing to mention is that the food is actually pretty good. The meals always look well-balanced and healthy and since my mom visits my dad every day she often gets a complimentary tray of food with my dad (the staff is super kind and thoughtful). My mom usually gives me a daily report of what they ate and she gets excited over some of the meals. Stonebridge has been wonderful to my family, and most importantly, to my dad. We are so grateful to have them! I just read the other 5 star reviews and, honestly, we feel the same!

C

Claudia Ferguson

I want to thank the workers for the love and care you show my mom. The workers on 2 East are truly the best. You are patient, understanding and always willing to help even on difficult days. While I know the work can be overwhelming at times, you never let frustration show, and that means so much. Thank you for your love, compassion, and support. It's clear that you have a true heart for caring for the elderly, and I'm deeply grateful for all you do. ❤️

L

Lynn Durbin

I visited here yesterday. It was immaculate. Every single room was so clean. It smelled fresh. The residents were having a nice time watching Price is Right on a massive big screen TV. All of the staff were so nice. Smiles from everyone. It was just wonderful. So much staff!!! So friendly!!! From Social Workers to dietary, to housekeeping, all so approachable!!!

M

Meghan Hill

If you have a loved one please never use this facility. Although I don’t have proof, I’m pretty sure they are the reason my father died. He died of blunt force trauma and bled internally from improper handling of my father during a bed transfer. That, along with the place smelling of urine and poop. We had to hold our nose every time we walked the halls. My dad also had a hole in the exterior wall of his room that you could see through. Their solution was to put duct tape on it and paint over it. My dad never got his meds on time and he never was able to get a nurse in. Do yourself and your loved one a favor and never step foot in this place.

L

Laurie Maassen

SERIOUS NEGLECT! Please do not take your family member or friend to Stonebridge in Maryland Heights, this facility has an administrator and upper management that doesn't care about the residents. It is an uncaring, neglectful and awful facility. My mother was there for almost 3 years, she had a hospital visit Feb 2024, she was severely dehydrated, malnutrition and her sodium was sky high. My mother had numerous bed sores, infections and bruises. There are very few staff members that truly care, most of them sit on their phones, watching a movie/videos. Too busy to know what is going on in the building. The facility remains very short staffed . The few we trusted definitely weren't paid enough to care for 17 to 20 residents alone. Our family had meeting with administrator and her dept heads, we tried many times to reach out to one of the owners, only to have lie after lie told to us. I contacted the State of Missouri and that was a joke! The food has no nutrition, the place is filthy. There have been so many times when no staff would be in her building, meaning anything could happen an no one around :( You have to be let in the building to visit and let out when you are done. One of my sister couldn't get a hold of anyone for two hours to let her out (no staff in building), so she had to call 911 to get out. The residents are given no respect, no dignity, and treated poorly. My mother hasn't walked in 3 years, unable to fed herself, put on hospice due to malnutrition and last Mother's day in late afternoon my sister waited 20 minutes until she was finally let in to the building only to find our mother sitting in her Broda wheelchair, semi laid back with a plate of pureed food on her lap and lunch was over for a couple hours already, someone left her like that and left the building for over 2 hours, meanwhile a nurse had in earbuds watching a movie and never got up to check on anyone. So many times that residents didn't get their medication etc. I am one of five siblings and we were there frequently. Sadly, we have so many awful memories of how our mother and other residents were treated, it makes us sick. Thank God our prayers were answered and between waiting lists and hospice, we were able to get her moved to Delmar Gardens in O'Fallon MO. She is finally getting the respect, dignity and care she deserves. I could tell so much more, but hopefully you have heard enough that you will not send anyone there. I wish I could give negative stars.