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Sandra Auchly

Most of the nursing staff was incredible. The wound care nurse was great as well as the CNN and the Med Tech. However, I was unable to get anywhere without help and there were never enough people to help disabled patients. I cannot use my arms or shoulders and also am having trouble with my legs. Also. I don't think I got enough physical therapy for my.walking problems. I AM getting physical therapy at home. It might not seem like a lot, but ONE BIG PROBLEM is the room was too small for 2 patients and 2 big wheel chairs. Also since you're stuck in that room, you could only.get one of the 2 TV's to work. If you turned on one, the other would go off and if you changed channels, the other TV would change. It was very annoying and Maintenace said they.couldn't fix it. Made no sense to me. Really disappointed in this stay

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Nancy Kickham

Having mom in Mount Carmel has been a blessing to our family. When we can't be with her, we can rest assured that she is receiving excellent care. There is a warm feeling to the very clean building. There is nothing fancy about the place. It is about good food, wonderful activities, attentiveness to the resident's needs, and the staff caring for the residents like family. If one wants something addressed, it is given priority and is acted upon. I tell everyone who asks about mom how wonderful Mount Carmel has been.

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Donna Skornia

Our NIGHTMARE started December 2024. The first morning, our mom called me crying at 11:20am and said nobody got her out of bed, no meds, no breakfast. I called and talked to the front desk who got me in touch with the social worker. When we inquired about the reason she was still in bed at 11:20am, we were told, “We didn’t know her preference.”!We heard this statement many times during her stay. She was left in bed many times throughout her stay there and they always had the same excuse. Seemed aggravated we would even be concerned about it.Our mom lived there until June 13th 2025, and there was not one week there wasn’t an issue. From, CNA’s being verbally abusive to CMT’and nurse's not giving her medication, nebulizer treatments and insulin. No accountability at all, and i mean NONE. And every-time we would ask, Beth the director of nursing would say, “We have to educate staff.” EVERY TIME. So many incidents, too many to list,(but we have it all documented and will be happy to share with anyone considering this facility for their loved one), She had scratch marks on her one time, and again we got”we will educate the staff.” One time she hit her head on the headboard of the bed because a CNA threw her legs into the bed and no one let us know nor seemed to care. They seemed more aggravated that we were upset about it. We eventually installed cameras in her room, and that did help. We still had incidents though, and not minor ones. She had a CNA yell and point in her face, and as my mom was attempting to tell her she couldn’t swallow the drink she gave her, she just yelled at her and pointed in her face and told her to “eat your food and drink your drink” then walked out with my mom crying help me help me (we have the video if anyone wants to see it), again, we heard, “we will educate the staff.” The social worker had an attitude most of the time and was terrible at follow through. By the time our mom received her communication cards, she could no longer use them. We felt like we were always needing to fight just for adequate care for our mom.It was our mom’s home, she had made friends, and was getting weaker and weaker due to ALS, which is why we did not move her.And once we got the cameras in her room, at least we had proof when things happened. We were talking about moving her but her body could not take the transition. She passed on June 13th, 2025. The last week of her life, i spent 24 hours a day with her and honestly, I did a most of the CNA work (not just during her last days but the whole time she lived there)., when hospice came in, it did help, although when they were not there, I did the CNA’s job most of the time. I needed to, otherwise she wouldn’t have had the care. I rotated her, wiped her bottom, changed her, fed her, all things the CNA’s are paid to do. There were times i would go try to find someone to help me change her or rotate her, but to no avail, so i did it myself. The whole experience was horrendous. They were always saying to us they needed to educate staff, so hospice said they would be happy to inservice staff about ALS. They never took hospice up on that offer nor would they listen to the family when we tried to explain her needs. Our family used to say as much as they are “educating the staff,”!they should all have PHD’s. No one and i mean no one from administration ever offered their condolences, through any means, email, card, text, etc. No one. Our family paid $350 a day (private pay) for her to live there. Not one person from administration ever has contacted our family and said sorry for your loss. What does that say? We didn't expect administration to come to anything, but we did expect at least a quick email”sorry for your loss.” Please please don’t make the same mistake our family did. Really reconsider if you want to place your loved one in this facility. You will have some good days but mostly horrible days that you will worry constantly if your loved one is safe or not.-The Kuhlengel Family

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Pwin

I can't say enough about how wonderful Mt. Carmel rehabilitation is. My mom is on her 4th stay for rehab at Mt. Carmel. Every staff member we have encountered is so kind and caring. The staff makes a point of reaching out to the residents, and they all are smiling! I will say the 1st floor is the best for rehab; there is more activity and way more sunshine than the ground floor. I request it! :) The facility is very clean. The food is varied and good! I am very pleased with the quality of care by the wonderful nursing staff. I even met the executive administrator who walked by mom's room and cheerfully said, "Hi!" and chatted with mom. He is engaged with families and residents, and I heard personally from an employee that he cares about his employees also! When choosing a rehab facility for mom for the first time, my family was told that Mount Carmel has the "highest outcomes." We especially noticed the quality of therapy care when mom had her hip replacement and, soon after, her knee replacement, since those were such intense surgeries to recover from. And I am extra pleased with the non-denominational Bible study/chapel held each Tuesday morning. I heard that a pastor prayed over each room in Mount Carmel decades ago. Can't get better than that!

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Pam Luesse

Mt Carmel has gone above and beyond for my mom. The quality of care they are giving her is excellent. The customer service is great. They have addressed all of our needs in a short amount of time. The facility is clean and well kept, the food is good and the staff is very friendly and personable.