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Susan hendrix

We had a very horrible experience as was left in a wheel chair for 15 hours no help to the restroom very unprofessional and no bedside manor. Was the worst thw experience ever do not recommend taking anyone there!! We will be contacting the state!

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Julie Buehne

Our family did not have a great experience at Bethesda Southgate. I will say the food was very fresh and tasty for my mom. We had 3 great employees while she was there. 2 nurses and an aid. That was the good part. The reason for only two stars is the quality of care for a dementia patients. My family had to be up there all day every day to take care of her. One employee refused to take her to the bathroom. We were scolded for not using a gait belt when walking her by one person. Nobody gave us any direction on what to do and not to do while we waited for Monday. They expected a dementia patient to sit Wednesday night to Monday until her therapy started. Dementia patients can't sit and wait. My mom was pretty weak when she got there. We rehabbed her until Monday. She was doing great. Then by Sunday night she regressed. They blamed us for rehabbing her too much. We knew we didn't rehab her too much. We know our mom and they would not listen to us. Once she was released we found out they were giving her her "as needed« Tramadol. She was never in pain! The Tramdol is what made her regress not our therapy. We also found mold in her room right before we left. I do not reccomend putting your loved one in this place for rehab. A rehab center should not shut down for the Holidays, especially if you a a skilled nursing center with dementia patients.

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linda sanders

I cannot say enough about the staff at Southgate. They have been exceptionally kind and generous to my Mom, helping her acclimate to her new environment. A very special "thanks" to Gwen, one of Mom's CNAs, for helping her get back her smile.

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Barb Dinzebach

I assisted a resident at the long term care facility for 5-1/2 years. During that time I found that the employees were more than willing to help us with any issues that came up and truly cared about the residents there. Many problems came up for them with Covid and they were able to ride through it and continue to do so. The administrative people are always willing to lend a hand no matter what the circumstances are and the aides and nurses were alway helpful to get what was needed and wanted. I found that the social workers were friendly and caring and helped me greatly with any problem. The dietary employees were always willing to change up meals so she would eat. The administrator was kind and considerate and stepped in when needed to see that everything was done. The activity employees were always so nice to check in on her and see if she wanted to participate in any activities (she especially loved playing poker and they always made sure she could attend). I made several friends there with the employees and I will never forget what they did for me and for her up till the day she passed. She also made many friends with the employees and every day she was greeted with many smiles. I plan to continue to visit from time to time as there are many other residents that I enjoy visiting with. I have to say it takes a village to care for the elderly living there and that is exactly what Bethesda Southgate is...a caring village that pulls together to make sure the residents are cared for and happy!

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Christine Redford

My mother was injured in a terrible accident. Upon her discharge from the hospital, she required a few weeks of therapy before returning home. I have worked in the skilled nursing industry for almost 13 years however, it’s a whole different situation when it’s your own loved one that is the patient. The staff at Bethesda Southgate were very friendly & very welcoming. Right from the first evening, she was made to feel at ease. Her nurses addressed any of her concerns with her medications immediately. Her therapists were amazing. They worked with her to make great improvements in her mobility. And, she loved the food. In a world where too many are quick to write a review when they have a bad experience, I thought it very important to write a great review to let everyone know what a wonderful job Jen & her team are doing at Southgate! Thanks so much for taking such great care of my mom!!