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Toni Cole

UPDATE & WARNING! Submitted on December 29, 2025 While at Chestnut, I encourage possessions be kept close, even using a lock box you provide & manage. This review box does not allow me to leave details of phone calls with the Administrator, Glenis, & her REFUSAL to communicate by email. EXCUSES, not reasons! UNTRUSTWORTHY! PLEASE BE VIGILENT FOR THOSE YOU LOVE! *** Review submitted on December 17, 2025 I am the aunt of the prior reviewer, Krista Curtis, whose mother passed away at Chestnut Rehab and Nursing on November 25. THIS IS AN INVITATION, BEGGING, if you will, FOR CHESTNUT TO STEP UP AND DO THE RIGHT THING!!!! NO EXCUSES, JUST ACTION IS REQUESTED!!! While there were many concerns during her mother's stay and last days, it is the fact that her mother's possessions can not be found/aren't being looked for. The response to my niece's review from Chestnut is not a response at all. They state that they have a strict protocol for how possessions are handled, yet have not produced them to my niece, or anyone else, in spite of numerous requests. They only tell my niece the items are not there and there is "nothing else [they] can say." It's not so much that the possessions have a dollar value, but they do have sentimental, irreplaceable value to my niece and my nephew. Items Chestnut should look for and produce are... -Their mother's PURSE, which is a keepsake with a history/story just between them. Inside the purse was... *ASHES OF HER SON, my niece's brother, who passed away 2 years ago in a horrific car accident, *the MOM PART OF A SPECIAL NECKLACE MY NIECE AND HER MOTHER SHARED, *and other sentimental items. -A BLANKET that my niece took to her mother at Chestnut is a keepsake of the last item my niece's mother used for comfort and warmth. I know my niece would love to have that item for the memories it will evoke when she now cuddles with it to keep herself warm. -There was also a framed picture of THE LAST PICTURE TAKEN WITH MY NIECE, BOTH OF HER BROTHERS, AND THEIR MOM. SENTIMENTAL & IRREPLACEABLE! Care, compassion, and urgency has been absent by Chestnut Rehab and Nursing administration in all communications my niece has had with them on this matter. This is a time of grief and difficult decisions, with the necessity for self-care; AND, Chestnut has only added to the weight that's already being carried. What I know is absolutely true is this... -Facilities are required to take an inventory of a person's possessions when admitted and upon leaving/passing the inventory list is reviewed and the person the items are given to signs a receipt of possession. This protocol is standard in the care field for the very purpose of ensuring items are kept safe and not stolen or discarded. IF, Chestnut HAS followed protocol, the items are still in their care AND they can access them to return to the family. IF they have NOT followed protocol, they need to acknowledge their failure. -There are only TWO professional and appropriate options that Chestnut Rehab and Nursing should reply my niece. 1. Because they have a staunch protocol on how possessions are handled, that means the possessions were collected and placed in a specific location by the person(s) assigned to gather them and are currently being held for the family. SO, Chestnut should ensure my niece that it is important to them to FIND THE POSSESSIONS and return to the family IN THE NEXT 48 HOURS. No signed documentation on the inventory collection form means the possessions are somewhere in the nursing home, OR as my niece has been left to believe, they have been stolen or thrown out. 2. If Chestnut DOES NOT produce the items for my niece in the next 48 hours, BY THE END OF DAY FRIDAY, DECEMBER 19, Chestnut is confirming and sending the message that in spite of their protocols, the items were stolen or thrown away. PLEASE make this a priority, FIND THE OBJECTS and I'll respond with a happy review because it will allow my niece and my nephew to move forward with their grief, self-care and remembrance of their mother with this weight being lifted.

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Sam Jones

I think some of these people are lying about some of these recent reviews. My loved one is currently not in this facility and hasn’t been there for a while. Only thing good about this facility. It’s the rehab department when my loved one was currently in this home. It was a bad experience, I do not recommend anyone Bringing a family member here…. Only way to keep your family members safe is coming in literally every day everyone is gonna do right during the day when staff members are there come there at a later time it’s the best way to see if people doing their jobs right and your loved one has been taken care of

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Archie Timothy

Chestnut Rehab & Nursing provided exceptional care for my father during his recovery. The personalized care plan tailored to his needs made a significant difference in his rehabilitation journey. The staff's dedication and compassion were evident every step of the way.

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Richard Newton

My best friend is here. I was apprehensive visiting him. I have known him 40+ years and share so many memories. We sat on the smoking patio and talked. Everyone that came by listened to my friend. He's a natural storyteller, a comedian, and an entertainer. I am happily his straight man. And his audience laughed. He was in his element even now. On my way out I sternly told the workers they had to take good care of my best friend. They better. My world will be smaller without him. The five stars are for him. I wish I could give him more

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Jackson Mills

I cant say more nice things about this place. My grandmother stayed here for a little while after being in the hospital to receive therapy. The therapy gym at chestnut is beautiful and all of the therapists were amazing. They were able to get my grandmother strong enough to return home in time for the holidays! They kept my family updated on her progress and actually asked us questions about our home and made goals based on the home environment. I would recommend this place to anyone!