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Tina M.

It's strange that I posted a review recently but it is not appearing here! Do you people pick and choose reviews? It wouldn't surprise me as you swept my complaints under the rug and nobody EVER reached out to me. You are a for-profit company lining your pockets with money you really don't deserve. I warn anyone about your facility and what a joke you are! I believe in Karma, and for the insufficient people that own this business and are employed by you, you should start doing better! My beloved family member would have NEVER lived in conditions this poor! You cheated them! You took their money without caring! Your poor care and unsanitary conditions ultimately led to their demise! SHAME ON YOU DELMAR GARDENS!!! By the way... I read another post where someone claimed you had ombudsman in your pocket and I totally believe it! I myself hotlined these conditions to Senior Services and according to their investigation there were no findings! That's a joke!! You can tell by the pictures that these were inhumane conditions! Pictures don't lie!

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shari moore

It’s a long review but read:: if you want to know more :: Response to owners thoughtless response included. If I could give even fewer stars I would!!! Best description I can give is trickery, the main entrance to the health center is welcoming and bright , but my mom’s room if you can call it that was aged, dirty and very cramped. There was a red stain on the floor that looked like a bio hazard and black mold like stain around the baseboards. The heater in the room was a rusted metal box with sharper corners, can you say skin tear?? The staff some were ok, but they are agency and don’t directly work for the company so accountability is low!! The first nurse we encountered came to the room because of a call light walked in and turned it off without asking how she could help. They would leave her in her wheelchair for hours while my mom just wanted to lay down this is considered restraining , which is undignified and unpleasant. Move on a month or so my mother was passing away in a cramped accommodations with a roommate Blasting her TV. Not peaceful at all. Staff was playing music on phone in hallway outside her room volume extremely loud!! With complaints they moved her. 1:00 am walking to go be with my mom a nurse was aggressively screaming at a man in a wheelchair telling him is wasn’t time for bed AT 1:00 AM!!! This helpless man wanted bed!!! I also asked for medication to help my mom with mucus build up due to the the horrible rattling she had and that did not happen the kind nurse swabbed her month then tried to show us what she was swabbing out of my moms mouth talk about horrified!! See photos of my moms first room below!! Response to owners response: saying you will speak to the power of attorney!!! Are you kidding me…. Anyone can advocate for any person who they think maybe in harms way neglected abused or otherwise.!!! Leaving someone in their wheel chair to wait for therapy is not okay!! Therapy could get her out of bed when time to work. I like how you brushed under the rug That the nurses not only were loud and disrespectful, but didn’t handle the call light in a dignified manner. Also. It didn’t seem to bother you that a nurse was aggressively yelling at a man in a wheelchair at 1 AM telling him he couldn’t go to bed. Speaking of the condition of my mom’s first accommodations let’s just say they should’ve been prepped and ready before Mom even moved in, Can you say you’d want your mom in a room that was similar.? Also a pair of 500 .00 glasses were never found . You lost most of her clothes and my sister had to order blankets with her name all over them due to them being lost constantly, finding my mom’s quilt on some one else’s bed. You’re right you gave mom a private room after you had two complaints of the roommate being annoying and loud and noisy not to mention Your nurse playing music out in the hallway blasting on her iPhone I like how you didn’t mention any of those things or think maybe you should respond. Also, maybe you should say thank you that I didn’t call state on you. Probably not too worried about it as it seems you have the ombudsman in your pocket. That’s how it appears anyway. It seems Delmar Garden south counts on people, not knowing what they can do for their loved one not knowing they could advocate, not knowing that a nurse should be accountable. Of course I do fear. They have the market cornered. You are correct (owner) I have emotion !! But its well deserved that it be laid in your lap. My mom deserved better, that’s the emotion!! And if you’re wondering I’m a last word kind of girl so let’s play!!!!

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Dennis Gralike

They have 2 phones connected to one phone line. My mother is 95 and I can’t get in touch with her by phone. Her phone doesn’t ring near her bed and she can’t answer the phone on the opposite side of the room. I’ve been they twice to get it resolved but nobody cares. She better not hurt herself trying to answer the other phone.

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Mary Dobbins

The attendants take forever 30-45 min to answer a call light.. unacceptable..!! These residents need help when they call… they charge enough for rehab or assistance…terrible. Better train people to be considerate of pts.. no matter what age.! Would not recommend having any family there… I had to help people as a visitor/former nurse..ridiculous.. MEDobbins I did notify the nurse in charge and still no response.. unacceptable..!!

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Tina V

I really like assisted living at Delmar gardens. I know my mother is well taken care of. She is assisted with bathing. Her meals are very nice with a decent variety. They have so many activities to keep everyone busy. The staff is stellar. They all seem to love their jobs and are so kind to everyone. They do her laundry and it is done individually and I didn’t have to mark her clothing. If there is a call to maintenance, they come within minutes to check things out.