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Lillian Parson

My mom has been there twice. Thinking of sending her, for this 3rd time. The CNA’s Amazing!!!!!! They love my MOMA and i loved them too. I hope some of these ones are still there. The nurses were very awesome as well. But there were 2 that made it a headache. But 1 is gone. My biggest issue were her heals, one with that last nurse tried but nothing. The wound nurse did a lot better. I give them 4.5 stars. Social workers awesome. Thnx Judi. Receptionist, cooks were all super cool. Thnx yall. May see u soon

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Avis Gregory

For what I could see, they are very patient with my mother and my mother can be needing a lot of pampering. I asked for a Meal and a person was supposed to go get it for her and never returned, which is unacceptable. I asked for a Meal and a person was supposed to go get it for her and never returned, which is unacceptable. She is very small and does not need to miss any meals. In fact, she should be eating extra meals. Here is the latest development: I was contacted by a social worker on Friday, January 16, and told that I needed to contact United Healthcare to apply for an appeal because they were trying to stop my mama’s services as of the 18th and would release her on the 19th. I was told I had till the 17th to get an appeals number, but then the appeal was completed. Well, I called you 9 1/2 per all areas of that side were closed for today as I thought they would be, but was told they would not be, and the email that I was supposed to receive all the information needed to complete the appeal process was not sent to me as stated on 16 January. Thus, I called the facility and no one there can help me until Monday. However, I was told that this had to be done by noon on the 17th but she would be sent home on the 19th. She is unable to move around and walk more than six steps around the house. We have eight steps to get into the house and 15 steps to get to her bedroom, which we are trying to remedy as I speak. However, my concern is that no one is here and her ability to move around independently is largely compromised. This is why she was where she was in the first place: to help strengthen her ability to move further with less probability of falling. Since I could not enlist any help from the nursing home or United Healthcare while lacking a statement that says they have seven-day-a-week help, which is that they are not open on Saturdays, so I’ve been online and I hopefully completed an appeal online to the best of my ability. After the fact, I had to fill out another form in order for them to take me as a representative of my mother to even fill out the form. Needless to say, I am quite frustrated with this process. I will now try to fax or email the confirmation sent to me to see how all of this plays out, whether or not the lack of support will hinder me in getting what my mom needs at this time, whether it is the insurance company or the nursing home. Only time will tell!

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P W

Update: Sometimes initial impressions just can’t last very long. The greatest goal of an institution is to be consistent. In a health care setting, especially one that is supposed to be skilled nursing care for the vulnerable elderly and/or disabled the consistency is a matter of life and death. Infectious disease control matters. Training in ensuring there is no cross contamination is essential. As I initial posted “I am not sure”, well I am sure now. There are some shinning star staffers, like Michelle I previously raved about, but those professional, like Michelle, cannot work everyday and every shift. The weekends and holiday days at Life Care have proven to be particularly sketchy with over burden staffers being required to carry impossible patient loads. But this is not the biggest faux pas. This place has some targeted training it needs to do, some better screening of staffers needs to be done. If your family has to go here, put cameras in their rooms, yes, legally you are able to do this. Make sure you undertake pop up visits at various times, including overnight as you do have 24/7 access. There is so much more, but for now the process needs to play out. If you can go elsewhere do so. I hate to ding the good at LifeCare St. Louis due to the bad, but bad can prove to be deadly. Initial reaction: Life Care is taking care of my dad I had my initial concerns, but upon seeing him in his actually room I was okay. He appears to be well cared for. The staffers, especially Michelle, his evening CNA, was very nice, patient, professional, skilled. She took care with my dad. He was comfortable with her which let me know that he had trust in her. The rooms nor facility has frills, but there is care there. The staff met, nice, no doubt overworked, but nice and efficient. You have to have a special kind of heart and patience to be a CNA, LPN, Nurse at any skilled nursing facility, those I saw in action at LifeCare have those qualities.

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Dez Good

Life Care Center of Saint Louis staff is so helpful and friendly. The Social Service Director, Judi, is responsive and addresses my concerns. She's knowledgable about my loved one's conditions and updates, and that's impressive given they have so many residents. Every nurse on the 2nd and 4th floor are also o'mazing. Thank you for the care you take in all your residents!

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Crew9

I went to visit this facility to see if they were a good fit for my mother for rehab and care. I took my cousin with me because she works in nursing homes and would know what to look for and ask. We were both very impressed, it felt very welcoming, we didn’t schedule a time, so they weren’t prepared lol but everyone was so nice and the family offered things I didn’t know were an option like their setup for the occupational therapy. We decided that this was the place for my mother and I’m glad we did, they made sure she was taken care of and SAFE! They didn’t allow her to do anything without checking with me first, I was sad that her insurance didn’t cover a longer stay. I gave 4 stars because the foot rest on her wheelchair were misplaced and one nurse hung up on me but that was quickly addressed, didn’t have problems with that staff member since. Please do not let the reviews discourage you from at least checking the place out for yourself, I’m glad I didn’t.