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George Einstein

I visited my dad yesterday and I must admit I was impressed by the night nurse. I believe his name was Kelvin. He explained thoroughly what was going on with my dad and seemed like he truly cared. Big up for that!! The food didn’t seem that good though. Also, could management please introduce bed rails to prevent falls. My dad fell recently and i believe a side rail on the bed would prevent this. Thanks

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Patricia Landrum

My loved one was at Oak Park for a short period of time before he passed away. Virtually everyone l encountered was kind, loving, professional and respectful towards my love one and me. When he passed away, the hugs I received were very welcome and comforting. Family members should remember to lodge complaints respectfully to get the desired results. My sister, who sometimes visited with me, informed me that if she had to go into a nursing home, Oak Park would be her preference. Thanks for everything Oak Park. You really are God’s angels to me.

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Ellen

This nursing home may have a new staff and or marketing director; however , they are just like all other nursing homes. My experience with them has been horrible. We visited, after having gotten a couple of good referrals from people who had relatives in the home. We met with the director of admissions, explained that we were in crisis mode, and that our mother was in a nursing facility that allowed her to fall on numerous occasions. We faxed our paperwork and we told over the phone, by the admissions director, Danielle, that our mother would be admitted. We never heard back. We called numerous times. A few days later we were finally told that they would NOT accept my mother because her severe dementia (based on notes) would be too much of a liability. My sister decided to go in person (since they would not answer or return phone calls). When my sister met with the administrator, he told her he would visit personally and that he was “a man of his word.” He NEVER visited my mother. Someone from “marketing” visited her current nursing home and remarked at “how great the facility was.” She went DURING the day when it is and always has been fully staffed. We explained to them that our concerns were with the type of care our mother received in the evenings and early morning. My mother was allowed to fall again the week AFTER we thought we’d found a loving, kind facility. Neither the administrator, nor marketing director ever returned our calls to tell us 1) they visited 2) what their decision was. I just called today and when I spoke to the admissions director, he said, “Oh, the marketing director didn’t’ call you?” Certainly not a man of his word, nor is this a facility I would even feel comfortable sending my mother to. Oak Park is no different from any other nursing home. DO NOT TRUST THE ADMINITRATOR, ADMISSIONS DIRECTOR OR DIRECTOR OF MARKETING. The bottom line is, they only want the easiest patients. Edited four years later: This review was written pre-pandemic. I am happy to report that I took my mother out of the nursing home and brought her home. It was difficult, but I realized no one could provide the level of care a loving home would provide. My mother left the nursing home on hospice care and was taken off hospice two times in the three years she lived after we brought her home.

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Pam Oetting

Didn't know until I got there that I couldn't have my refrigerator. They served everyone the same meal in a dining area that didn't have enough seats for everyone. They did not know who had eaten and who hadn't. They did not want to bring hall trays to you. There were no menus posted and if you asked at breakfast what they were fixing at lunch a lot of the time they would say they didnt know. They had some very caring staff and some that didn't seem to care. They had a good activities department that had activities going all day. They had an administrator and a DON that were only there for a month! I am so glad to be out of there. I miss the residents and some of the employees. I was there about 3 1/2 months but they never asked me for emergency contacts or if something happened where I wanted my funeral. Not a very professional home in general.

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Constance S

I am very pleased with the care my loved one has been given since he became a resident at Oak Park Care Center. The staff and most importantly the Administration is receptive to his needs and our families’ suggestions. The facility is always clean and no matter what time I visit, there has never been an unpleasant smell or unkind word. I have piece of mind knowing that his complex physical and mental and personal needs are being met. I am happy that the Nursing staff allow him to make some decisions about his care and encourage him to do things that he can to the best of his ability. He also likes the food and the spacious rooms.