F

FOSTER TV LLC

I wanted to share my recent experience at The Maples, particularly as it relates to the 5-star reviews I’ve come across. My brother-in-law stayed there for rehabilitation after a lengthy hospital stay, and while there were some positive aspects, I believe it's important to provide a balanced perspective. First and foremost, I must commend the physical therapy team. They were truly exceptional, and my brother-in-law made significant progress thanks to their dedication and expertise. However, my concerns primarily lie with the nursing staff and overall care. On the first night, we encountered a nurse who admitted she had no prior experience with feeding tubes. While I understand that everyone has to start somewhere, this lack of experience raised concerns about the level of care being provided. Additionally, we faced delays in medication delivery. For instance, it took seven hours to receive necessary pain medication because of delays in ordering from Arkansas. This was distressing, especially in urgent situations. Moreover, for two weeks, he was not offered a shower, and the overall bedside manner of some staff members left much to be desired. Communication seemed lacking, as questions often had to be repeated multiple times before receiving a response. Meal delivery also fell short, with trays sometimes not arriving at all. I believe that constructive feedback is vital for improvement, and I hope this message provides some insight into our experience. While there are certainly strengths at The Maples, there are also areas that need attention to ensure that all patients receive the high standard of care they deserve. For more on my investigative report tune in to FTVN on Roku and Apple TV only on the Foster TV Network.

T

Terrie Crabtree

My in-laws were treated with respect and care here and Amber Bruce was so very helpful in helping us to get the special attention they needed when we are so far away. She really showed so much care and compassion.

R

Rebecca Rice

The care here is outstanding. The staff is attentive, compassionate, and truly goes above and beyond for their residents. The facility is clean, well-maintained, and creates a welcoming environment. They provide excellent communication with families, which gave me great peace of mind. Highly recommend!

L

Lancy Mason

My mother has been at The Maples for almost a year now. We are very happy with her care, and she loves it there. She loves the staff, she’s well taken care of and we are so glad she is a resident. This home is very clean and it’s a beautiful place. You can really tell that the staff love their jobs. When we were faced with putting mom in a home, The Maples was at the top of our list.

D

Doug Mefford

Visited the facility October 4, 2023 and all I can say is wow from the moment I pulled into the driveway the grounds were so inviting. was met at the front desk by a wonderful receptionist, and was given a tour. It had a resort, feel high vaulted ceilings it’s just was warm and welcoming. Everybody was in such a good mood, and it was such a bright and cheerful place. The staff was wonderful, answered my questions, and just made me feel very comfortable The quality of care that they would provide would be above and beyond.