T

Todd Murdock

My mom stayed here for physical therapy. Her cancer treatments for some reason caused her to lose ability to use her legs. As you might expect, her spirits were low, her motivation was low and her belief in her own ability to recover from this was low. She thought her next stop was a nursing home. Instead, within a week she was walking with a walker, could go to the restroom without assistance, was proud of her progress and believed in herself to do even more. When it was time to leave, she didn't want to! The facilities and employees were both so great, she likened the experience to being at a resort or a spa. I will forever be indebted to this place! Thank you all so very much!!!

K

Kim Jones

My mother was placed in this facility for a couple of months until we transferred her to a dementia unit.The moment that we walked in to Sunterra Springs from the entryway, to the rooms ,was nothing other than wonderful !!! When you walk into the place you get a feeling of care and that’s exactly what we received for my mom. Its setting makes you feel at home. They go above and beyond to do what’s right for the patient. They call you if they need you and they answer any questions that I had. The staff was incredible day or night. I was always able to get a hold of them to check on my mom even when she wasn’t having a good day. They went out of their way more than once to help her and I both The staff is very knowledgeable on anything that we needed and always found a way to make sure we got what we needed while staying there When you walk in, there’s not a stench or a smell and to see the staff and the director of the nursing home getting involved during the holidays was wonderful They go out of their way to make sure it’s fun for everyone there, including the clients and the staff as well as the public . This place is hands-down, a 10/10!!!!

M

McKayla Miller

This facility provides exceptional care delivered by a truly compassionate and dedicated team. My grandfather resided here for an extended stay following a non-traumatic spinal cord injury, and the experience exceeded our expectations in every way. The quality of care was outstanding, the therapy services were highly effective, and the meals were consistently excellent. Most importantly, the interdisciplinary team played a critical role in his recovery, enabling him to return home safely without the need for 24/7 care. The staff also went above and beyond by coordinating a customized wheelchair tailored to his home environment, greatly improving his mobility and independence. Because of their efforts, he was able to fully participate in both Thanksgiving and Christmas celebrations with our family. We are deeply grateful for the professionalism, diligence, and commitment demonstrated by this facility and its staff. Their support made a meaningful difference in my grandfather’s recovery and quality of life.

2

2956esar

My husband was transferred here after he was discharged from the hospital, for multiple surgeries/broken bones/terrible accident. The facility is very clean and modern. The meals are tasty. The rooms are spacious, and even had a built in day bed for me when I wanted to spend the night. Staff is very friendly, and work hard to please. Sunterra was recommended by the RN Case Manager at Mercy Hospital, and I came to tour the facility. I was met at the door by a friendly receptionist who gave me a tour, and I knew immediately that this was the place for my husband to begin his long road of therapy. The therapy gym is large and spacious, filled with busy PT/OT staff, and lots of modern equipment. I cannot say enough good things about the PT and OT staff! My husband had severe muscle wasting after 44 days of hospitalization and non-weight bearing status. Mike, his physical therapist worked every muscle in his legs to help him return to strength in his legs. If I had it all to do over again, this is exactly where I would ask for a referral to. I highly recommend this facility. There is a very strong therapy presence here. I would rate them higher than 5, but 5 is the highest rating.

S

Sherry Drummond

Physical and occupational therapy and the facility are functional and very unique. The equipment is modern. The staff was 5 stars, very knowledgeable and personable and kind and considerate. Nursing was amazing with great personalities and made me feel good everyday. Food could be better, but the staff was great. Rooms were excellent-private rooms and very big and allowed for adequate room to get around. Maintenance also very prompt and fixed any issues the same day. Housekeeping could be better. 5 star facility I would come back.