BROOKE HAVEN HEALTHCARE is a Medicare-certified nursing home located in WEST PLAINS, MO. CMS overall rating: 3 out of 5 stars. Google rating: 3.9 out of 5 from 76 reviews. Accepts both Medicare and Medicaid.

BROOKE HAVEN HEALTHCARE

west plains, MOMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: Non profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

1410 NORTH KENTUCKY AVENUE

WEST PLAINS, MO

Howell County

Service Area

This nursing home is located in Howell County and serves residents in the MO area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Health Inspection RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Staffing RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

RN Hours per Resident DayFacility: 0.45 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.82 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 58.3% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 46.8% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

3.9
76 reviews
Tracy Sloniker

Tracy Sloniker

Taking good care of my father while he is there for rehab. Staff is friendly.

Verified Google review
Richard

Richard

This place used to be awsome a few years ago.. now they can't seem to find my mothers clothes. We told them on day one that the family would do her laundry. Ignored it and continue to remove her clothes from her room and don't return. The more I complained the worse it got! I believe they were taking her clean clothes.There are young men in there that do not belong in that field. Nobody listenes. Sad what this place is now

Verified Google review
Velena Phillips

Velena Phillips

Absolute worst place to put your family member! My poor grandmother has been put here and the DON who claimed she was for my grandmother, has made it her mission to run and gossip to different family members repeating what others have been saying. They have also put my grandmother on medications to make her further confused and groggy. Not to mention they have advised my aunt to get an attorney to get my grandmother deemed incapacitated. When a facility is this much against “family” I have a real concern with how well they take care of their patients. They also go in daily to remind my grandma that this is a great place and that she should stay. I don’t trust this place nor would I ever put anyone in here. Run!

Verified Google review
Akim Lettner

Akim Lettner

Clean facility staff is professional helpful and polite. Yes I have read the reviews but my eyes my ears and my nose and judgment say that this is a good facility hopefully I will not have to use a facility like this again for my family but I will definitely if someone asks will say Brookhaven Health will be a good choice if you need structured care for a family member. PS my dad likes the food and the staff personally and his judgment I trust 100%. Sincerely Akim Hassan Lettner.

Verified Google review
Tara Bray

Tara Bray

My aunt has been here for several years. The place is very clean and pleasantly decorated. The staff are the friendliest most caring and attentive staff I have ever seen in a nursing home. I would feel very comfortable recommending this place to anyone.

Verified Google review

Reviews from Google Places for BROOKE HAVEN HEALTHCARE. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.