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Lyka Calangi

My family and I went to Logan Health ER due to influenza symptoms. We checked in in the morning and did not leave until nearly 3:00 PM. There were six of us, including children, and we were all kept in one room the entire time with little to no communication about wait times, next steps, or whether we were allowed to leave the room at all. At one point, after over an hour of waiting, my sister-in-law and I stepped out briefly to look for the cafeteria if they had food available. A nurse, Amber M., approached us in a sarcastic and unprofessional tone, asking if we were “leaving or checking out.” When we said no, she stated we should not be walking around the hospital. There had been no prior instruction about this. Later, when I asked if it was okay to order food and eat inside the room, Amber’s response was, “I don’t care.” A simple and respectful yes or no would have been sufficient. Her tone throughout was dismissive and unprofessional. Another concerning moment occurred when my husband asked if he could step out briefly to retrieve my medication (Metformin) since I am diabetic. The front desk had already told us this was okay. However, Amber M. intervened and stated in a sarcastic tone that patients are “not allowed to leave once checked in,” then added, “I PROMISE YOU, you will be fine missing one dose,” followed by “NO, we are NOT prescribing you a single dose of Metformin.” This was said before we even had the opportunity to fully explain the situation. Things escalated further when our children developed high fevers (both of them were at 104°F). We requested Tylenol, which took approximately 50 minutes to arrive. When it did, Amber repeatedly questioned whether my husband knew how to give the medication to my 2-year-old daughter, speaking in a condescending manner. After insisting she could do it herself, I let her do it and she attempted to administer it but my daughter spit out most of the dose. Amber then refused to give more, stating she didn’t know how much had been taken — leaving my child without adequate fever relief. Throughout our visit, there was a lack of compassion, communication, and basic bedside professionalism. I understand emergency rooms are busy, especially during flu season, but kindness, clarity, and respect should never be optional — especially when children are sick. This is unfortunately not our first negative experience at this facility. You have a sign noting you treat customer with compassion and respect and expect the same in return. We are a military family and were courteous and respectful the entire time. I cannot say the same for your staff. Retrain them.

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Melody Tailfeathers

I am very satisfied with the healthcare at Logan Health Shelby Clinic, the staff are polite and respectful and Molly Asper is a wonderful, caring person who has taken the time to address my health problems referring me to a specialist as needed. I feel like I have the best possible healthcare with Molly Asper.

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Barbara Roberts

Molly Asper is a knowledgeable, caring, personable health care professional.

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john calangi

What ruined the experience was grumpy old Bob at ER registration. He was frustrated (with me) because of the miscommunication that his own people caused. The lady next to him was kind enough to help out. I needed lab orders for the military. Bob refused to register me as a patient because they claimed I had no lab orders. Fortunately for me, someone from the lab showed up and clarified that there had been miscommunication regarding my lab order, and that Bob needed to go ahead and register me first. Why put grumpy Bob in the front desk if he can't handle the smallest hint of conflict without any effective means of resolving it, even though it was an internal miscommunication? You might as well outsource his job too. Stop employing dinosaurs who feel entitled enough to lash out at customers. If Bob can exclaim "Jesus Christ," which he did three times, he can also apologize. I was patient with your employee Bob and I addressed him as sir and with respect the entire time. Not even a simple apology from Bob for being short with me and treating me like a second rate citizen. Do better Logan Health, John Calangi

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Johanna Ross

Dr. Lynch is the best practitioner I’ve meant. He’s EASY to talk to exceptional in his professionalism and amazingly KIND!! He’s everything a doctor should be it was my first time meeting him. I hope he considers teaching new doctors on how to interact with a patient. He actually listened to my concerns, and did a first rate assessment! I am a nurse and he put me at ease❤️