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Starburst

October 2025. Had a loved one there for skilled rehab due to cancer diagnosis for about 3 weeks. There were a couple traveling nurses and a couple CNAs who provided good care but they couldn’t be there much. The PT/OT was also good when it occurred during the week. Otherwise, the other nurses, director were rude. Had to bring in own liquid supplements because they weren’t providing and loved one was losing weight. Loved one could barely move in bed and they rarely repositioned UNTIL loved one ended up with a bleeding pressure sore despite us asking for repositioning to occur. For care plan request, was told it would be printed and placed in the room but it never was. And if anyone wanted a printed copy, had to pay for it. Loved one expressed one night a CNA or Nurse yelled at him because lack of strength to bear weight after using toilet to get back in bed and then threw legs back in bed. Loved one cried after this staff person left because was in so much pain. Loved one often wasn’t provided urinal so a couple times peed in a cup. Once urinal was found hanging on trash can. Once the med aide didn’t observe loved one actually swallow meds and just handed meds then left. The nurse had to come in and ask us if loved one swallowed the meds. Fluids were ordered due to severe dehydration and nurses didn’t know how to do IV they said. So they call in outside company to do it but then realize next day they forgot to actually start the fluids. There is a lack of empathy, care, and concern for these patients. Pressure sores shouldn’t have occurred. They put a brief on loved one and just left to lay in bed for hours. Food would be delivered but they would never help loved one eat it so loved one wouldn’t eat until family arrived to assist. The leadership there doesn’t appear to appreciate family being present. This nursing facility doesn’t like concerns being pointed out as they get very defensive instead of addressing so it can improve. The director is a huge part of the problem. It used to be a great care facility several years ago as I had another family member there who had excellent care. But today, after this, I will never recommend anyone go there unless administration on down change. And I refer many people out for skilled rehab and long term care. This place should be investigated.

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Romona Greenlee

This place is horrible. I was attacked for staying with my guy overnight! Admistrator, assisting Doa and another doa! My man was dying! Pictures show some of the neglect! I have more pics also! My guy was not even welcomed there when he arrived. I was a cna for many years, I have never ever witnessed this kinda care! Vending machines was hidden, for employees only! If there was food and coffee for guests I was never shown Staff showed me that! If I said anything to nurses, I was told don't start! Doa even went to my guy, saying i was complaining to them! No care plan given to him. That was his rights..Treatment of patient and their family was very very rude, on a daily basis! Meals not set up at all. No urinal. My guy peed in a glass! Never given a shower! Call button was never near him! He was there 16 days! Only time my guy was in a chair, hus family had to do this! He passed! They i believe this place felt threatened, we had a social worker, a doctor, nurse and lawyer and previous cna in this family! No condolences what so ever! Its all about the money for this place! Do not consider this place. Website says open 24 a day! The owners of this place, needs to start all over! From top to bottom! Hillcrest reponse to my review is very sickening! I have now asked a few more questions. Kitchen shuts at 1 pm. No access to vending machines! Admistrator and her staff , absolutely did not spend much time with me! One person did, traveling nurse! She is no longer at hillcrest. Never knew about a brochure, was never told about one! There was not one in room!

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Taylor Palmer

Ashley the Director of Social Work is amazing. Our Social Worker Sandra is amazing as well. Cassandra, RN goes above and beyond. Matthew, RN is great. Could not say enough good things about this facility. My father is receiving OT and PT and they are so easy to work with and kind. Truly appreciate this facility and the care my father has been provided. We plan to work with their PT and OT in home health as well. Communication is key.

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LJ Bump

Everyone was great but, there is someone who was outstanding. Her name is Mary (from Kenya). She was one of my nurses. How wonderful and kind she is! She was always super pleasant and very knowledgeable of her work. I just love her! Mary, thank you for being so good to me... YOU ARE AWESOME! With ,lots of love and hugs - Julie Bumpus (Windsor Rm 102)

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Tammy H

My mom is currently in this facility. She went there to get more strength to walk. It’s been a week and I don’t like her being here. She begs me to bring her home. She sits in her room all day and the dining room is permanently closed. When she has to use the restroom and rings for someone it’s takes them forever! I will be picking my mom up Monday and bringing her home. She does get PT/OT a day and that’s the only thing positive about this place. She will be coming and living with me. My heart breaks for her because she is in her room for hours all alone. I would not recommend this place.